Ooni Reviews
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Replacement part for a flame keeper
I lost the flame keeper for my pizza oven, so I had to find a replacement. The customer support folks were so helpful when I reached out to them. They just asked me a few questions about my purchase and before I knew it, the replacement part was on its way to me. I was really impressed with how quickly and nicely they took care of everything.
Wrong gas connection ordered
Yeah, so we kinda messed up and got the wrong gas connection for our pizza oven. But no biggie, the return process was super easy. Iain was really great and gave us clear instructions and friendly, personalized responses. It was all really fantastic. Thanks, Iain!
Pizza oven purchase
I had an issue with my pizza oven, so I reached out to customer service for help. They got back to me right away and fixed the problem fast. I was really impressed by how efficient and professional they were. The replacement part arrived quickly, and I was back to making pizzas with no more troubles. I'd definitely recommend this company to others after having such a good experience.
Pizza oven purchase experience
I bought this pizza oven that was great at first, but then it started acting up after a few months. So, I reached out to customer service online and they were super quick to offer a fix. When that didn't do the trick, they sent me a new gas burner right away. I was really impressed with how professional and fast they were, so I definitely suggest checking them out.
Oven purchase, 2 years ago
I got an oven from there about two years back, and I gotta say, it worked really well...until a few parts decided to quit on me. Just regular wear and tear, you know? So, I contacted their customer service for some help, and I was actually pretty impressed. They sent out the replacement parts right away, no hassle. And it seemed like their support team is always available, responding to my emails round the clock. Can't beat that kind of service, right?
Two ovens and accessories
I just got two of their ovens and some accessories, and let me tell you, I am amazed! Their customer service is amazing and their products are top-notch. The team has been super helpful with any questions I've had, from billing to putting it all together. The ovens are sturdy and way better than I expected. If you need an oven, these are the ones to get, no need to look anywhere else!
Flame tamer help
I was struggling to install the flame tamer by myself. I tried over and over again, but I couldn't get it right. Then, I decided to call customer service for help. They were super helpful and guided me through the process. Thanks to them, I got it installed quickly. Shoutout to customer service for being awesome!
Prize redemption
I just won a prize in a giveaway and had to contact customer service to have it delivered to a different address. The team was super helpful and made everything easy. I was really impressed by their professionalism and commitment to great customer service. They communicated clearly and promptly, making the whole experience really positive.
Pizza oven purchase
I just bought a pizza oven from this company and let me tell you, their customer service team was top-notch. Super friendly and always quick to respond, even when it was the weekend. Made me feel good about my purchase, knowing they've got my back if anything comes up.
Ooni Karu 16 pizza oven
I just got the Ooni Karu 16 pizza oven and let me tell you, it's been a game-changer for my backyard pizza parties. My friends and family are having a blast building their own pies and watching them cook in this wood-fired beauty. The trial-and-error of getting that perfect pie has been surprisingly fun too. I haven't even bothered with the gas option yet because I'm loving the whole wood fire experience. So yeah, overall, I'm super happy with my purchase.
Pizza oven purchase
I got this pizza oven from these guys and at first, I was pretty pleased with it. But then after about a year of using it, the stone ended up cracking. So, I reached out to customer service to see what they could do about it.
Pizza oven purchase
I got this pizza oven from this company a while back, and after a few months, I accidentally broke one of the parts. I checked their website for a replacement but couldn't find it, so I contacted customer service. They replied super fast and sent me a new part for free. I was really impressed with how quickly they helped me out, and they were so willing to solve my issue. I definitely suggest this company for their top-notch customer service.
frya
all talk no action
I ordered online and after weeks of waiting I got message from DHL re delivery. I wasn't going to be home so on DHL track order I chose to have it delivered to a collection point close by. I then received from DHL that their collection point refused delivery and to contact Ooni.
I emailed (why can we not talk to business any more...arrgh frustrating) customer service reply promised to sort asap a week later nothing has happened so I've emailed to cancel order and get my money back still awaiting a response
customer service is appalling to say the least
I wish I had never ordered in the first place. very stressfulKoda 16
After weeks of waiting the unit arrived damaged. Horrible, horrible customer service! No way to talk to anyone. After two weeks of emails they decided to send out another but was informed it could be several weeks to arrive. This company sucks!
Did you order from Ooni.com or Ooniproducts.com?
There is a significant difference. I almost
Got scammed. I ordered one through, what I thought was their discount website. After I placed the order and paid through the “secure” PayPal option, I received a confirmation receipt for my payment from a personal email address. Immediate res flag! I called the Ooni company. They are not associated with the “discount” website and informed me it was a scam.PayPal did NOT give support, they closed the case in favor of the seller saying they provided a tracking number that showed the product was delivered. The USPS confirmed that the tracking number given was from Amazon and was delivered to a different address. I am still fighting with PayPal over this matter and will be closing that account due to the lack of support from PayPal.
I notified Ooni.com of this and they instantly got back to me and are looking into it.
Don’t get scammed! If it’s too good to be true it is.Koda16
i am very disappointed in the poor after sales service at Ooni. The lack of ability to get a straight answer to a 12th may order 17 weeks later is unreasonable and even with Covid as an excuse unacceptable. Finally you get a DHL tracking reference that doesn't work and wait another 2 weeks and nothing. I'd also ordered slice, cutting board cover and all in all spent over £550. If they hadn't delivered the other bits early (even though these where out of stock!!!)i would have sent them back but now im stuffed as I've waited and waited for a straight answer and still can't get a delivery date from them. i await another 10 day wait for their Customer services to palm me off again as summer slips by and winter looms. DO NOT BUY till they sort out stock.
ooni 16
Beware of delivery - they are not set up to support getting things to customer effectively
Unfortunately, there is not a zero star for customer service related to delivery. I ordered and paid for an Ooni 16 the first week of May and understood it would be delivered in July. I was fine with that. I was also notified by Ooni and then DHL that it was sent and due to arrive the 2nd week of July. I even had to pay the duty fees. No oven. DHL says Ooni only created a way bill for 2 items and never sent the oven but the cover arrived. A nice customer Ooni rep then requested and re-sent another oven on July 24th - once again, after much escalation with DHL, no oven ever got to DHL, only another filled in waybill filled in, but Ooni's best advice is to sit and wait or they will reorder a 3rd oven if nothing shows up; it will soon be 16 weeks with 2 disappeared ovens- maybe a 3rd? I have never had an issue like this with any company. All I want is the oven I paid for - too much to ask?
Review with most votes
This is magic
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