All reviews of Hartmann
Review about: Gentle Herd
Ethical products
I can't believe how bold this company is! The stuff I ordered took SO long to get here, the packaging was terrible, and the quality was just plain bad. It's like they're trying to make us think they're all about being ethical, but really they're just selling us cheap Chinese products.
Review about: TourHQ
Trip organization in Uzbekistan
The trip organization service I got for my journey to Uzbekistan was amazing. The service I ended up with was outstanding, and I'm so grateful to the tour operator for all they did to make sure I had an unforgettable experience. However, I was a bit let down by the way the platform works. It was frustrating not being able to talk directly to the tour operator before putting down a deposit. It felt kind of cold, like I was talking to a machine instead of a real person. Despite my doubts, I went ahead and made the deposit, hoping for the best but prepared for the worst. Luckily, the service I got was fantastic, and I couldn't be happier with how everything turned out.
Review about: Doheny's
Wrong order received, hassle with return and additional cost.
I recently bought something from this company and it was a total disaster, like, from start to finish. I got my order and it was totally wrong. So then I had to call customer service, wait for a return receipt, and find a Fed Ex store to send back the wrong stuff. And then on top of that, they charged me an extra $10.00 for the return shipping. Like, seriously? Why all this unnecessary drama? Now they still owe me $10.00 for the return shipping. Can someone just tell me when I'm getting my money back so I can move on with my life? All I wanted was some PH powder.
Review about: Aspinal of London
Wallet and keychain
Yeah, so I bought a wallet and keychain from Aspinal. The prices are way high, like whoa. You really need to be certain about your purchase because there's no refunds if you change your mind. Plus, delivery was pretty slow, so you'll have to be patient. Customer service wasn't great either, it felt like they only care about your money. Overall, Aspinal doesn't seem to value their customers much.
Review about: Virus Eraser
Antivirus protection purchase
I just bought antivirus protection from this company, and let me tell you, I am really impressed with how good their product is. The installation was simple and fast, the interface is easy to use, and it catches and gets rid of any threats to my devices. It feels nice to know my laptop is safe with Virus Eraser's security tech.
Review about: Himoda
Makeup bags for granddaughters
I was kind of bummed about not getting any updates on when my stuff was gonna get shipped out by the company. But when it finally came in, I was pretty happy with those makeup bags. The material feels really velvety and super soft, great for my grandkids.
Review about: PuzzleUp
Starry Night puzzle
I got the Starry Night puzzle and just fell in love with the design, but there were these little white specks on the edges of the pieces and they were kinda dusty. But, then the folks from customer service got in touch and hooked me up with a brand new puzzle that was way better. It was really sweet of them to make it right.
Review about: Hallelujah Acres
Dietary supplements
I just bought some dietary supplements from this company and I was really impressed with how good the products were. They used all natural ingredients and the nutritional info was right there on the label. I liked that they support vegan and raw diets, which fit with what I like to eat. The customer service folks knew what they were talking about and patiently answered all my questions about the products. My whole experience with the company was great and I'd definitely buy from them again.
Review about: Beotyshow
Jacket
I bought a jacket from this company recently, and it's been a really bad experience. They said it would take about 15 days for shipping, but it's been over a month now and I still haven't got my jacket. I tried emailing them but no one has gotten back to me. Plus, I couldn't even track my order because they didn't give me any shipping info. I'm super disappointed with how they're not communicating and being transparent. Now I'm starting to have doubts about whether they're a legit business.
Review about: Collections Etc.
Quick and Easy Ordering Process
I recently ordered from this company for the first time and I was really impressed by how easy and fast it was to place my order. The website was super easy to navigate and I found everything I was looking for without any issues.
Review about: Joel Grimes Photography
Courses purchase for niece
My experience with Joel Grimes Photography has been amazing. A few months back, I decided to get some photography courses for my niece, who's starting a professional photography career. When they went on sale, I went for it and got the courses. Following the instructions to transfer them, I needed help from customer support to make sure everything went smoothly.
I chatted with Chris from the customer support team, and he not only gave great assistance but also made the transfer process super easy. In a world where good customer service isn't always guaranteed, I was genuinely happy with the service from Joel Grimes Photography. They truly care about customer satisfaction and go the extra mile for a positive experience. I believe my niece will gain a lot from the course materials, and I appreciate the team's support.Review about: NA-KD
Cute top
I'm really pumped about this adorable top I snagged from this store. When I had a question about my order, I hit up the support team and they were super easy to reach. They got back to me in a jiffy and were so friendly and positive in their response. It just made me feel all warm and fuzzy. It always puts a smile on my face when customer service is on point like that, don't you think?
Review about: eDreams
Membership cancellation issue
I ran into a problem when I tried to cancel my membership. The customer service rep I talked to tried to convince me to stay by giving me a nice deal. But, I never got an email confirming the offer for yearly payment or the voucher they promised. I'm not sure if the offer was legit, especially because the email said it was only good for as long as we were on the phone. I'm hoping to hear back soon and get this all sorted out.
Review about: Monoprice
Missing piece
Yeah, so I got this desk and it was really nice at first, but then I noticed that a part was missing. It was so frustrating, you know? When I reached out to customer service, they said it would take 3-4 weeks to send me the replacement for that small piece. I mean, come on! I only needed that one missing part, not a whole new desk. The desk is great and everything I wanted, but the customer service is just really slow and not very helpful.
Review about: Vat19
Vat19 tour, new purchases
Oh my goodness, you all! I just had the most amazing time on the Vat19 tour! It felt like I was actually walking into one of their YouTube videos in real life. I got to check out all of their incredibly cool and crazy products, and I couldn't resist buying some really awesome stuff. Meeting the cast members was definitely the highlight – they were all so nice and easy to chat with. I had a total blast and I'm already looking forward to going back!
Review about: Boho Beach Hut
Swimsuit and cover-up
I just bought a swimsuit and cover-up online, and I have to say, I'm super impressed with how they turned out. The swimsuit fit me perfectly, and the cover-up was not only cute but also really comfy. The material feels high-end and sturdy, so I know it'll hold up well whether I'm at the pool or the beach. I got a lot of compliments on the outfit and felt really good wearing it.
Review about: Orig3n
DNA Kit Purchase
I bought one of those DNA kits back in February 2020 and I followed the instructions to send in my sample. Unfortunately, things didn't go as planned. They said I would get my results in 4-6 weeks, but then they kept extending the time without really letting me know. After sending multiple emails and waiting for weeks, the Director of Customer Success finally got back to me with a detailed explanation for the delay. They said they would re-extract my sample to finish the report, but then turned around and said they couldn't get results even when they were 40% done. When I asked for a refund, they said they would do it, but I still haven't seen the money. All in all, dealing with this service has been a major letdown and super frustrating.
Review about: Tradeline Supply Company
Credit card tradelines
My experience with Tradeline Supply Company was awesome. It was actually my second time using their services, and once again, the customer service was top-notch. Dominic, the guy I worked with, was super patient and really knew his stuff. He made me feel really comfortable and sure about buying credit card tradelines. I'll definitely keep coming back and will for sure tell others about this company. If you decide to give Tradeline Supply Company a try, make sure to ask for Dominic!
Review about: Ooni
Pizza oven purchase
I got this pizza oven from this company a while back, and after a few months, I accidentally broke one of the parts. I checked their website for a replacement but couldn't find it, so I contacted customer service. They replied super fast and sent me a new part for free. I was really impressed with how quickly they helped me out, and they were so willing to solve my issue. I definitely suggest this company for their top-notch customer service.