Aspinal of London Reviews

: 26

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73% Would buy here again

Most relevant positive review

  2024-05-14
Quick delivery, beautifully wr
I have to say, I was really surprised at how quickly my order arrived. I placed it a little later...Read on
A. Zemlak

Most relevant negative review

  2024-04-25
Tote bag repair
The company's repair services just weren't good enough for how much they charge. Even w...Read on
frederic

Review with most votes

  2023-11-10
Travel wallet for a special fa
I just bought a travel wallet for my family member's birthday from this store, and let me te...Read on
Christa

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    Quick delivery, beautifully wrapped gift

    I have to say, I was really surprised at how quickly my order arrived. I placed it a little later than usual, but I went for the 48-hour delivery option hoping it would still make it in time for the birthday. But less than 24 hours later, the postman was at my door with the gift all beautifully wrapped up. Not only did it come super fast, but it was also presented so nicely that it made it even more special. The person I gave it to was really happy with it, and I couldn't be more pleased with how everything turned out. I'll definitely be telling my friends and family about this company, and I'll be coming back whenever I need another special gift. Thanks for going above and beyond my expectations!


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    Leather tote bag

    I'm not the best at online shopping, so I decided to call for help. I was really surprised by how quickly and nicely they helped me figure everything out and make my purchase. The customer service rep, let's call her Alice, was super helpful and nice the whole time. She gave me easy instructions on how to pay, so the transaction was easy. When my order arrived, I was really impressed with the great delivery service and how careful they were with the packaging. Alice really went above and beyond to make sure I had a good experience, and she's a real asset to the company. Thanks for the awesome service.


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    Bag purchase

    I recently bought a bag from this store, and I have to say, I'm super impressed with the quality of their products. The bag isn't just stylish, it's really well-made, with great attention to detail and craftsmanship. The service I got was amazing - the staff was knowledgeable, helpful, and answered all my questions. The price of the bag was fair for its quality and durability. The delivery was speedy and my order came in perfect condition and on time. Overall, I'm very happy with my purchase and would definitely recommend this store to anyone in search of top-notch, luxurious bags.


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    Customer Service Experience

    I had a great experience dealing with a customer service rep named Alice at this store. She was so helpful and kind, really going out of her way to help me with my questions. It was obvious that she cared about making sure I was happy and took the time to listen to me. I was really impressed with how quickly she resolved my issues too. It's clear that she takes her job seriously and cares about the brand she represents. As someone who values good customer service, I can say that Alice is a perfect example of what great service should be like.


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    Durable, long-lasting products

    I don't even have to think about replacing anything I buy from this store because the quality is just so good and lasts a long time. I've been shopping here for almost 15 years now and I gotta say, I've never been let down. The wallets, folders, and bags are all top-notch and have really held up over the years. Cheers to many more years of happy shopping with this brand!


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    Personalized Pen Gift

    I had a really great experience buying a custom pen gift from this company. The people working there were super friendly and really knew their stuff. They made sure everything went smoothly and that my gift arrived when it was supposed to. I was blown away by how awesome the gift turned out and how quickly it was delivered. I'm so happy with my purchase and definitely suggest this company to anyone in need of a unique gift.


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    Triple Bee Purchase

    I was really impressed with the triple Bee items I bought from this store - they were amazing! The pictures online didn't really show how awesome they are. The quality and craftsmanship exceeded my expectations. And the service was great too. The website was easy to use, and when I needed help, the online support was actually helpful. It's not often you find a company with such knowledgeable and friendly staff, so kudos to the folks running this place. I am so happy with my purchase and will definitely be coming back for more.


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    Luxurious leather goods

    I love going back to this store for their top-notch leather goods. I've bought from them multiple times and have never been let down. The quality of their products always blows me away. Not to mention, they have fantastic sales! I also really appreciate being able to use Klarna to pay in monthly installments. It's helped me grow my collection of their beautiful leather items. Plus, their customer service is excellent and shipping is always quick and reliable. I'm definitely going to keep coming back to shop here.


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    Midi London Tote purchase

    The Midi London Tote from this store is amazing. You can tell right away that it's high-quality just by looking at it. The design is classic and elegant, which is exactly what I wanted. The inside lining is really strong and well put together, not like other bags I've had before that were flimsy. And the shape of the tote makes it so easy to grab whatever I need without any trouble. It's a versatile piece that goes with a lot of different outfits, so it's definitely worth it to add to your wardrobe.


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    Awesome Bag Purchase

    I got this really cool bag from a store recently! It took me forever to decide on the perfect one, but I'm so glad I did. They had a sale going on, which was awesome. I tried to use a discount code, but it didn't work properly. I sent them an email about it, and Emily was so helpful! She was super nice and walked me through everything. She even helped me choose the best bag and got my order all set. My bag arrived really quickly, and I'm thrilled with it. Thanks Emily, you're amazing!


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    Tote bag repair

    The company's repair services just weren't good enough for how much they charge. Even with a discount on both the repair and a new product, I still wasn't happy with the quality. I decided to stop doing business with them. It's really frustrating when a brand that claims to be top-notch doesn't meet expectations.


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    Return shipping charges

    I just had to return something and it was a bummer because they ended up charging me for the return shipping and taxes. I really wish they had let me know about this before, I might have just kept or exchanged the item instead. Now I'm kind of wary of buying from them again in the future.


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    Mayfair clutch purchase

    The Mayfair clutch I bought was really pretty, but it was a bit smaller than I thought it would be from the pictures. Still, I wasn't too bothered by it. Ordering it was easy and I didn't have any problems. Although, there was a little hiccup with the delivery since Royal Mail brought it a day later than I was expecting. But all in all, I'm happy with what I got.


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    Leather wallet purchase

    I bought a leather wallet from that store and it was really nice but then the pen top got all rusty and got stuck in there! It was so gross, eww!


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    Gift purchase for friend's 40th birthday

    I recently bought a gift for my friend's 40th birthday online last Wednesday and was hoping it would get to her by Saturday, her birthday. Unfortunately, it didn't arrive until the following Tuesday, way past the special day. The website promised a 1-2 day international express delivery for the location, but the order didn't even leave the UK until a day after I placed it. When I reached out to customer service for help, I only got a single unhelpful response before they disappeared, which left me feeling ignored and frustrated. It's disheartening to see all the negative comments about the company's customer service. Overall, the whole thing was disappointing and made me feel like my time and money weren't appreciated.


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    Wallet and keychain

    Yeah, so I bought a wallet and keychain from Aspinal. The prices are way high, like whoa. You really need to be certain about your purchase because there's no refunds if you change your mind. Plus, delivery was pretty slow, so you'll have to be patient. Customer service wasn't great either, it felt like they only care about your money. Overall, Aspinal doesn't seem to value their customers much.


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    Faulty bag handle

    I recently had an issue with a bag I bought for my mom where the handle fell out after only using it a little. It was a bummer, especially because the bag was pricey. When I reached out to customer service, they told me I'd have to pay £25 for a new handle. It's frustrating when a fancy brand makes customers pay for fixing an expensive item that hasn't been used much. The lack of care and respect for customers in this situation is worrisome, especially with high-end stuff. Sadly, this experience has me reconsidering my loyalty to the brand and feeling let down. When I buy luxury items, I expect top-notch treatment and service, and this just didn't meet those expectations.


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    Handbag purchase

    I bought this handbag that was really nice and well made. But man, the customer service I got was kinda disappointing. I paid more for gift wrapping, and when it came, the ribbon was falling off and the dust bag had some stains. When I told them about it, they said they'd replace the gift box, but didn't mention anything about the dirty dust bag or give me a refund. I was hoping for better from such a fancy brand.


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    Two personalized hip flasks

    I ordered two personalized hip flasks as gifts and even paid extra for gift wrapping and a special note. But when they arrived, they had mixed up the flasks! I had to carefully switch them out, but I couldn't recreate the original ribbon. The hip flasks themselves are beautiful and great quality, both holding 6 ounces and the colors are spot on from the website. Even though the gift wrapping mishap was a hassle, the flasks were still totally worth it.


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