eDreams76 reviews
This score is based on 76 genuine reviews submitted via US-Reviews since 2019.
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Glad I gave it a shot
I spotted this booking site on a travel forum after a friend recommended it. The pages felt clunky and I paid extra but couldn't check in online at first — annoying. After a quick call it was sorted, seat was comfy, overall pretty relieved.
Refund mess but still useful
I still use them for quick flight bookings - saves me time. Refunds were a pain (they asked my bank for a letterhead, never showed proof), annoying but usable.
Booked fine, watch the Prime add-on
Weirdly, booking was painless and the fare was surprisingly decent — I started using them last month, expected smooth. Then they sneaked me into a Prime plan and kept charging; calling to cancel fixed it, service was polite.
Packing panic ended in a win
Halfway through packing I laughed — my e-tickets showed up earlier than I dared hope. The delivery was crazy fast, and customer service actually called to double-check my seat, which surprised me. I use the app daily to track stuff, and this time it just worked. Not thrilled about price, but the smooth delivery and friendly reps won me over.
Gate-side relief
Halfway through security I remembered the broken check-in link—we were on a last-minute move and couldn't risk another delay. I paid extra at the counter. When they saw my receipt the agent processed a partial refund and a quiet sorry; not perfect, still annoying, but then I relaxed.
Surprisingly easy call
I almost skipped booking because I couldn't find a real person on other sites. I called the helpline and was connected right away, no hold — big relief. The rep sorted things fast and was genuinely helpful. My doubts pretty much melted. It's not perfect — price seemed a bit high compared to promos — but I’ll use them again.
Late but eventually refunded
I was skeptical at first, but the money did come back after about a week. They sold my ticket without securing the reservation, no instant refund confirmation — email showed up a day later. Felt clunky, they deny fault; tip: document everything and call the operator.
Airport surprise
Funny thing — booking seemed easy online, but at the airport I got smacked with huge baggage fees and felt kind of stuck. The ticket itself worked (they did get me on a flight), so not everything was a disaster, but paying way more at check-in than expected left a bad taste. I’ve used other sites before and they were clearer about fees. Won’t risk them again unless things change.
Actually found help fast
I called because my last booking nightmare left me wary. Phone number was right on the site, no robot maze — I got a person fast. Agent talked me through the options calmly, explained the fees, fixed a tiny billing mix-up. It felt practical and efficient, not flashy. Not perfect — some wording was confusing on the checkout — but I’ll use them again.
Refund relief, but only after a fight
document everything and push for escalation. I'm a bit relieved too. Annoying experience but at least it ended okay, barely.
Saw it in a deal — big regret
Funny thing — I spotted this on a travel deals group and even tipped my brother about the cheap fare. Then they charged my card with no notice, no email, nothing. Tried calling customer service several times, hung on for over 45 minutes and got nowhere. Delivery of confirmation or any clear info was non-existent, which felt sketchy. I asked for a refund and an explanation; their response was basically radio silence. Kinda bummed.
Surprisingly smooth delivery
I signed up last month because I needed tickets fast, and honestly I thought the chat-only support would be a nightmare. First impression was "oh great, long wait" — but the delivery surprised me. Booking showed up on time and their chat reps, after a short hold, stuck with me and walked through a billing mix-up. It took a bit to get a local agent, sure, but they resolved the conversion charge quicker than I expected. Price is okay, not the cheapest, but service and delivery really turned it around for me.
Wrong-day booking, slow refund
check dates twice — you’ll need the patience.
Rainy-day gamble with Prime
the site promised deals but the real savings were hit-or-miss. What annoyed me most was the delivery of service — activation email took forever, and when I needed a refund or proof of purchase it dragged on. Customer support was clunky and kinda rude, not great at helping. That said, when a flight booked it worked fine, so it’s usable. Definitely frustrating to cancel and not perfect, but not totally useless either.
Wrong date, slow fixes
I was booking a simple midweek flight for work and somehow the site flipped the date on me — didn’t really make that clear — so I ended up with tickets for the wrong day. I managed to rebook one leg directly with the airline (that actually went smoothly, surprise), but the other one I asked eDreams to cancel and refund. Wizz Air confirmed they sent the refund to eDreams, yet eDreams has been dragging its feet for two months, always “still working on it.” I’ve followed up a bunch, repeated calls and messages, and finally opened a card dispute. The booking tool itself is clumsy and the customer service around refunds is the real problem here.
Too many pop-ups, not enough help
decent price, clunky flow, no real human help, and the ads make a simple booking take way longer than it should.
Shady billing, canceled (for now)
I signed up ages ago, used the Premier perk once, then forgot about it. No heads-up came when renewal was due; instead their system tried to pull the annual fee six times (yes, six), then—after that failed—charged me for three months. Calling them is a chore (a paid number, which already put me off), and the rep wasn't keen on refunding the three months. Eight weeks after the first debit attempt I finally got an automated "no-reply" email about the charge and a confirmation that my subscription was canceled (we'll see). Weirdly, other companies I deal with always send a reminder or let you cancel online; this one required a call. Small relief that my account now shows canceled, but I'm still watching my card. Skeptical turned mildly satisfied, cautiously, for now, though.
Questionable renewal practice
the aggressive, almost automated billing that kept happening without a clear renewal notice. I finally called a number that felt like a payphone line and was told there was no refund for that three-month pull. They only sent a no-reply email weeks after the first charge attempt. On the flip side, when a booking actually goes through it’s fine — the reservation worked as expected. Still, the lack of an easy online cancellation option and weak communication made the whole thing a hassle. I’m hoping the cancellation I requested via email actually sticks.
Almost didn’t book, glad I did
a supervisor actually checked the Apple Pay trail, fixed the accidental subscription, and refunded the extra charge. The tickets and hotel vouchers arrived right away — clean, on time, no fuss. So delivery was smooth, and customer service redeemed the whole thing. Wouldn’t say perfect, but overall pretty satisfied and I’d tell that same friend to go for it.
About eDreams
Are you dreaming about affordable travelling and vacations? Make it a reality with eDreams Although most of us like to travel and spend a good vacation once in a while, it is a challenging task to find great deals and discounts, probably because of our busy life schedules. There are hotels, travel agencies and airlines to offer very attractive deals regularly; we hardly have access to them there is not time for us to keep a track on all these websites all the time. However, if we can get the assistance of a platform that provides information about the best deals in the leisure industry, we stand greater chances to enjoy affordable travel packages. eDreams is a comprehensive ecommerce platform that lists down attractive tour packages from thousands of vendors across many regions.
About eDreams
eDreams was established in March 1999 with the expertise patronage of Javier Perez-Tenessa Block. He possesses an impressive track record pertaining to information technology; before he founded eDreams, he was involved in many remarkable IT related projects under reputed brands. Javier held the position of CEO until January 2015 and now this prestigious company is lead by Dana Dunne. Presently, eDreams operate in 43 countries across the globe; It has become a prominent vendor in this emerging, industry. Currently eDreams is considered to be one of the largest travel companies located in Europe. At the moment, the company has linked with more than 500 airlines and therefore it is capable of listing down offers associated with more than 60,000 flight routes. This is a massive collection of options from a traveler’s point of view. Apart from that, eDreams has networked with more than 1,000,000 hotels rooms ranging across 225 countries. Because of this gigantic network, eDreams is capable of providing highly attractive hotel packages for you to select from. Additionally, eDreams have established strong connections with other service providers such as car rentals providing maximum convenience for the customers. All these connections collectively make eDreams one of the most reliable, widespread and professional ecommerce platforms that provide services associated with travel and tourism.
eDreams’ main areas of activities
The main area of activity of eDreams is that its functionality as an online Travel Agency. If you plan a holiday with your friends, family or staff, you can conveniently use the online platform offered by eDreams. The search engine integrated to eDreams is a sophisticated one that provides variety of results. Thanks to the user friendliness of this platform, you can compare the prices from different vendors and pick the best matching solution for you. Flight search engine integrated to eDreams is another convenience; this particular platform allows you to perform searches and find the best matching (and budget friendly) option from a variety of airline services. Apart from that, they have a massive selection of hotel rooms to select depending on the budget.
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Last update: November 2025
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Review with most votes
Best way to book travel ticket
I don't do travel packages or tour companies. It all get too much fancy for me, like things to be simple as it can be. This platform suits me the best. Easy to buy, affordab... Read onBy: Timon Wisconsin