eDreams57 reviews
This score is based on 57 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Almost didn’t book, glad I did
a supervisor actually checked the Apple Pay trail, fixed the accidental subscription, and refunded the extra charge. The tickets and hotel vouchers arrived right away — clean, on time, no fuss. So delivery was smooth, and customer service redeemed the whole thing. Wouldn’t say perfect, but overall pretty satisfied and I’d tell that same friend to go for it.
Half a name, whole lot of trouble
I was on hold for the third time when I finally noticed the typo—one lonely "h" missing from my travel buddy's last name. A coworker had sent me the eDreams link saying "cheap flights here", so we booked through them to save a few bucks. At first the site felt slick, payment cleared, confirmation arrived. But using their support is like trying to change a voicemail password with a smoke signal. I called, emailed, and got bounced between agents and the airline. WestJet told me only the travel agent could fix it. eDreams kept pointing fingers back at the airline or gave vague promises. It was weird, slow, and oddly bureaucratic, with many holds and repetitive explanations. In the end we paid with nerves rather than money. I’m glad we caught it before the airport, but honestly I won't use them again and I've told friends to skip them too. A frustrating experience, but useful lesson.
Almost gave up, but it got fixed
I panicked at first, then they actually sorted it out. A friend had tipped me to try eDreams, so I used them for a WestJet booking (ref 23834010141). One traveler’s last name was missing an “h” — stupid tiny typo, big headache. I called and emailed a bunch of times. The reps kept pushing me to the airline. WestJet told me straight up only the travel agent can change it. So I felt stuck, annoyed, skeptical even. Support seemed offshore and slow, lots of waiting and being bounced around. After a few frustrating days I pushed harder, asked for a supervisor and finally got the name corrected. Was it smooth? No. Was it fixed? Yes. Lesson: double-check names before paying, and be ready to follow up. If you want peace of mind, maybe try someone else, but if you end up here — keep pushing and don’t give up.
Hidden-fee headache, relief later
double-check and don't rely on their fine print. Grateful it didn't get worse.
Almost walked away, but it worked out — barely
I nearly canceled the whole thing before I even clicked pay. I needed a flexible ticket because of a work move and past mess-ups with bookings made me nervous, plus the BBB accreditation looked good but didn’t calm me much. I went in expecting hiccups and yes, there were hiccups. The modification process took ages — a bunch of calls, notes that didn’t match what I said, and a quoted price that kept creeping up until it was almost double. That was the worst part. I missed a call that came at a bad time (international number, so I didn’t want the bill) and when I finally answered another agent I had trouble understanding. Not their fault exactly, but it made things slower and more frustrating. After a lot of back-and-forth I did get the change made, and in the end they fixed the price closer to what I expected (took persistence, a few emails, and one supervisor who actually understood the situation). So yeah, it was messy, but relieved that the trip was saved and I didn’t lose the money. I’m grateful it worked out — just wish the process was simpler and less nerve-racking. Bottom line: if you don’t need customer support, maybe fine; if you do, be ready to push for it.
Vanishing ticket, vanishing help
radio silence for days, despite her repeated messages, and when I finally got through the chat they sent a link to upload receipts...that link didn’t work. Classic dead end. My mum’s been juggling all this while caring for her partner, who’s terminally ill, so the stress felt extra ugly. I hoped my initial doubts were wrong, but they weren’t — they were justified. Small funny note: you’d think a company that sells plane tickets wouldn’t sell imaginary flights, right? Anyway, lesson learned the hard way — we won’t be using them again.
Ticket that vanished
thankful it ended okay, annoyed by how careless the service was. If you use them, save every receipt and test any upload links right away.
Phone still ringing in my ear
There I was, halfway through a coffee and the whole plan derailed — I’d found a fair fare from Bangkok to London with extra baggage and a flexible ticket (because, you know, elderly mom) and Edreams looked like the shortcut. Next morning they call me and a nice woman explains the Norse flight is oversold and offers a reroute through Zurich with a 21-hour layover. We both agree that’s awful, and she says she’ll look at two Emirates options via Dubai. Call drops. I call back and get put through to a man who talked over me like he had the script memorized; he insisted the only choices were a refund or the endless Zurich stop. I pointed out the airline’s site still showed seats in premium — could we downgrade to economy if necessary? No dice. He just said refund, end of story. So now I’m waiting ten days for money to come back, which is annoying because other sites I’ve used usually sort refunds faster (and I’ve had rude agents elsewhere too, but this was a special kind of dismissive). I tried to complain and cancel their heavily advertised Prime thing and kept running into voicemail or hold music — it felt like shouting into the void. I get that mistakes happen and flights oversell, but the delivery of the solution and the customer service are what matters — and here both felt clumsy and cold. Frustrating, a bit funny in hindsight, and definitely not a place I’d trust next time.
Prime-ish, but with a few potholes
the sign-up was quick enough, the site looked slick, and I felt a tiny rush like I’d beat the system. The booking flow itself is fine — not brilliant, just functional; the app shows your itinerary, you can compare fares, it all works. It feels like using a cheap, tidy rental car: gets you there, but don’t expect luxury. Where it goes sideways is support and refunds. A day after booking I had to change plans and dealing with customer service turned into a slow, circular thing — repeated emails, canned responses, the classic “we’ll escalate” that never really escalates. It’s annoying and a little funny in a sad way. Pricing is hit-or-miss; sometimes you do save, sometimes the “Prime price” is just… slightly less terrible than the non-Prime price. I checked airlines directly a couple times and still found better deals now and then. So yeah, it’s useful if you need something quick and don’t want to haggle with multiple sites, but don’t expect anyone to rescue you if something goes wrong. Would I renew? Maybe not immediately. It’s not a scam, just a slightly clumsy tool with decent UX and shabby aftercare. Bottom line: convenient enough, frustrating when you need human help.
Airport check-in surprise — and a slow climb to a resolution
everything costs extra, even water. For what the tickets cost, a bottle of water shouldn’t be a surprise charge. Overall my mood went from skeptical and annoyed to cautiously relieved once customer service actually started to act on the complaint. Still, the whole experience makes me think twice before booking through that platform again.
The stroller shuffle and the surprise bag fee
I’m at Chisinau airport with a baby on my hip, two backpacks, and that nervous kind of travel sweat you only get when you’ve got an 8-month-old and a flight to catch. We’d booked through eDreams for a HiSky flight to Milan (H4 483, Aug 11, 2025) and the confirmation clearly said everyone gets a hand luggage plus a small bag. Simple, right? Not that day. The ground staff — HiSky doesn’t even have their own crew there — decided our third bag wasn’t “allowed” and made me pay 600 MDL (about €30) on the spot. They did let two bags through as a “courtesy,” but only after I pushed back, and honestly, only because I kept pointing out we had an infant. Felt like begging for a seat on a bus.
I contacted eDreams right away, sent the booking confirmation, airport receipt, photos, everything. And then the weird loop began: emails asking the same things over and over, replies that read like they were spit out by a bot, and zero real engagement. I mean, copy-paste questions and canned answers when I’d already attached proof — that’s maddening. At first I was pretty furious, and yes, I threatened escalation (small claims, EU regs, the whole nine yards), because it felt absurd to be charged for what the ticket said was included.
Turned out, after a few tense days and one less-than-charming chat, support finally pulled someone in who actually read my attachments and escalated it properly. They apologized — not the robot kind — and said they’d contact HiSky/ground handling to verify and get the fee refunded. They also promised to send written assurance that they’d flag the return flight so I wouldn’t have to relive the stroller shuffle. I’m not popping champagne; I’m cautiously relieved. It could’ve been handled in five minutes and saved everyone the stress, but at least it’s moving toward a fix.
If you’re booking with third-party sites like this, my tip: screenshots, receipts, insist on written confirmation before you fly. And don’t assume the person on the counter will follow the booking fine print. Be persistent — annoyingly so, if you have to be.Flight booking with discount
When I bought my flight tickets, I signed up for this awesome membership that gave me a discount. It's kind of like this exclusive club where you can save money on flights and hotels. The coolest thing is you can actually call and chat with real people if you have any questions or need assistance. I was really impressed with the service!
Flight to Berlin
Hey everyone! Just wanted to share that I booked a flight to Berlin through this website - it was such a great experience! The website was really user-friendly and I scored a fantastic deal on my flight. The booking process went super smoothly and I received my confirmation almost instantly. I had a great time booking with them and will definitely be using this site again for my next trip.
Issue resolved in 5 min
Wow, that was great! The customer service was incredibly friendly and they solved my issue so fast. Huge shoutout to Mr. S for being amazing and super professional!
Customer service experience
Hey, I just wanted to tell you about my experience with the customer service at this company. The person I talked to on the phone was super friendly and really helped me out. It was a nice feeling to know I could get the support I needed. They even mentioned that they speak a language similar to mine, but unfortunately couldn't speak my specific language. I personally think it would be more beneficial if they allowed people to speak in their preferred language if necessary. It would definitely make things simpler for everyone involved, don't you think?
Flight booking experience
So, I gotta say, even though it took a while for customer service to get back to me and my English isn't all that great, the person I eventually talked to was super patient, nice, and respectful. They really listened to what I was going through and helped me figure things out. You don't come across that level of customer service every day, so I'm really grateful for it. Shoutout to the representative who really went the extra mile to help me out.
Easy booking with great discounts
Booking through the system was super easy and smooth. The discounts they offered were seriously amazing and made the whole experience really great. I would suggest this service more for people who travel a lot and can take advantage of all the benefits.
Quick and helpful customer service
I had such a great experience with the customer service rep! She was super helpful and quickly took care of my question. She also filled me in on all the perks of having or not having a membership. It was so nice to have such friendly and informative customer service.
Extra luggage added efficiently
I was so surprised at how easy it was to add another bag to my flight reservation! Usually, making last-minute changes like that is super stressful, but a simple phone call fixed everything in no time. The whole process was smooth, and the cost for the extra luggage wasn't bad at all. I'm really grateful for the quick and helpful service.
Friendly assessor
The person processing my info was really nice and made sure I got discounts and had all the right info. I didn't feel pressured to make a purchase and didn't have to wait forever in line. Canceling my subscription was really easy!
About eDreams
Are you dreaming about affordable travelling and vacations? Make it a reality with eDreams Although most of us like to travel and spend a good vacation once in a while, it is a challenging task to find great deals and discounts, probably because of our busy life schedules. There are hotels, travel agencies and airlines to offer very attractive deals regularly; we hardly have access to them there is not time for us to keep a track on all these websites all the time. However, if we can get the assistance of a platform that provides information about the best deals in the leisure industry, we stand greater chances to enjoy affordable travel packages. eDreams is a comprehensive ecommerce platform that lists down attractive tour packages from thousands of vendors across many regions.
About eDreams
eDreams was established in March 1999 with the expertise patronage of Javier Perez-Tenessa Block. He possesses an impressive track record pertaining to information technology; before he founded eDreams, he was involved in many remarkable IT related projects under reputed brands. Javier held the position of CEO until January 2015 and now this prestigious company is lead by Dana Dunne. Presently, eDreams operate in 43 countries across the globe; It has become a prominent vendor in this emerging, industry. Currently eDreams is considered to be one of the largest travel companies located in Europe. At the moment, the company has linked with more than 500 airlines and therefore it is capable of listing down offers associated with more than 60,000 flight routes. This is a massive collection of options from a traveler’s point of view. Apart from that, eDreams has networked with more than 1,000,000 hotels rooms ranging across 225 countries. Because of this gigantic network, eDreams is capable of providing highly attractive hotel packages for you to select from. Additionally, eDreams have established strong connections with other service providers such as car rentals providing maximum convenience for the customers. All these connections collectively make eDreams one of the most reliable, widespread and professional ecommerce platforms that provide services associated with travel and tourism.
eDreams’ main areas of activities
The main area of activity of eDreams is that its functionality as an online Travel Agency. If you plan a holiday with your friends, family or staff, you can conveniently use the online platform offered by eDreams. The search engine integrated to eDreams is a sophisticated one that provides variety of results. Thanks to the user friendliness of this platform, you can compare the prices from different vendors and pick the best matching solution for you. Flight search engine integrated to eDreams is another convenience; this particular platform allows you to perform searches and find the best matching (and budget friendly) option from a variety of airline services. Apart from that, they have a massive selection of hotel rooms to select depending on the budget.
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Categories eDreams
Services | Online Surveys & Panels | Other Goods & Services
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Last update: October 2025
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Review with most votes
Best way to book travel ticket
I don't do travel packages or tour companies. It all get too much fancy for me, like things to be simple as it can be. This platform suits me the best. Easy to buy, affordab... Read onBy: Timon Wisconsin