eDreams Reviews
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Air Tickets
In February 2022 I purchased 4 tickets for $ 1403.80 to travel from Copenhagen to Colombo. The Airline cancelled the flights, so I asked eDreams to cancel my booking and refund the money. The first point of eDreams Customer Service is a Chatbot that is extremely frustrating, where you don't get answers to your questions and puts you on a closed loop where you go round and round. Once you figure out how to actually call a Customer Service agent (in one case I had to wait on hold for 5+ hours to speak with someone), they are extremely unhelpful. They have a standard company line assuring that the issue will be taken care of in 72 hours, and then - nothing happens! After many attempts and waiting for more than a year since I asked for the cancellation and refund, in March 2023 I finally received a refund of only $ 372.28 and not the full amount ($ 1403.80). What a scam! This company should be blacklisted and banned from operation. I would never, ever use eDreams again. If there was a negative customer rating, I would give it that without any hesitation.
Air ticket
Very poor service. I booked the ticket and cancelled, ticket status was showing "waiting for Airlines refund", we waited for more than nine months. I did not receive my money back till date. When I called customer care, they can't issue money back. Booking status is still not changed.
flight ticket
Attention Fraud! edreams confirmed my flight, but when I was at the airport to check in the airline told me, there is no reservation for me. the customer support took its time to confirm that they missinformed me and immediately started the process of reimbursement (money didn´t arrive yet).
Which didn´t help, as they also informed me, the money will arrive in about 2 weeks and there is no further support for extra costs like the last minute ticket for the next day, accomodation, taxi...but ironicly they told me about the option to book a hotel via e-dreams (costs completly on my side).
All about a chat, no offer of real support, nor appoligy!Air tickets
Never buy tickets from these…!
Never buy tickets from these scammers!
They sell tickets, and then they say that they are not refundable!
When I bought a ticket, I paid 2 times more expensive, since they were refundable.
Money is not returned!
Says different airlines reference number.I have absolutely different!
Do not have anything to do with them!Airfare with added ...quot...Cancellation Guarantee...quot...
No. You may need customer service and they THERE IS NO PHONE NUMBER to reach them. The entire interface is through a lengthy and frustrating messaging interface of multiple questions and challenges. You will need to successfully navigate this every time you need to reach them, and for your patience you’ll be rewarded with dismal “call center” level of customer “assistance”.
Additionally, their "Cancel for Any Reason Trip Guarantee" is a SCAM. I contacted eDreams shortly before my trip to inquire about cancelling due to illness and was advised that I could cancel my trip up to 24 hours before departure time.
I waited until 25 hours before departure and was still sick so l phoned eDreams to cancel. They told me I missed the cutoff to claim the Guarantee because they are located in a DIFFERENT TIME ZONE!
TOTAL SCAM.
A colleague warned me about eDreams, I wish I had listened.Airline ticket upgrades
I called Edreams in December of 2022 and requested two seat upgrades to Business class on a flight to Bora Bora. Also they over charged me for the two seats to begin with, without saying anything. They said they would contact the airline and get the upgrade. The following day they charged my debit card over $2,000 for the upgrade. I called to get the seat numbers then they said the seats were not available. I asked for a refund and after a month refuned us for the over charge for the tickets but did not refund me for the business class seats. They refuse to answer any emails, they think because they are in Spain they are safe to rip you off. Stay Away from this company.
Airline tickets
eDreams failed website cost me $400
I attempted to buy tickets from their website multiple times, using my bank's app to authorize payment. Every time (about 5 attempts) the eDreams website told me "transaction failed". So I bought the tickets elsewhere. After that eDreams sent me a confirmation that the purchase DID go through. Now they won't refund money - in fact, they say they can only charge money they can't refund it. Company is a scam, stay away!Airline tickets
I recently booked a last minute ticket for air flights to attend my father's funeral. I paid 4 times as much as I normally pay but got good connections thru Edreams. Raced to the airport only to find that my flight had been cancelled due to low bookings. Not the fault of Edreams, I understand. But there I am at the airport, trying to get to a funeral, and they offer nothing. No alternatives, no other flights or anything. After several frustrating hours in between contacting family to change/hold funeral arrangements, Edreams finally conceeded that they could do nothing for me and offered me a refund less a substantial cancellation fee. Huh? I didn't cancel, I wanted to be on my way. They were unable to deliver on the flights they sold and I already paid for, and I need to pay a fee? Talked to supervisor(s) and finally, a week or so later, got Edreams to agree to a full refund which took over a week to show on my credit card. I am aware that travel has changes (weather, delays, etc) which no one can control. But, with good customer service, usually alternatives can be found which are workable. In this case, Edreams offered nothing, no ideas, no different airlines or flights, no later rebooking...nada. And I had to fight to get my money back. The story has a somewhat happy ending - my nephew knows an airline pilot who got me standby tickets on several flights and I got to the funeral after all, with 20 minutes to spare and it was $1400 less. My point in telling this is that the seats were actually available, just that EDreams could not get them for me and someone different could, at far less money. I would never book Edreams again, no matter what low price they dangle.
Flight
The worst travel company that I had to deal with! A scam! Lack of transparency, of reliable information, of professionalism and a lot of lying.
I had to change my departure date in September and although I paid luggage on my initial booking they did not added the information to my updated reservation. I contacted customer service several time during 3 weeks before my departure on this matter because they weren't able to figure out how to solve this issue and kept delaying. One day prior the departure I have been promised that the issue is solved and they reassured me that they communicated the info to the airline. It was a lie. Once at the airport, the airline was seeing not luggage paid on my reservation, so I had to pay it again.
I am trying to change the date for my return flight to US flight, it's been 10 days. I first contacted them through chat on Dec 27. Kept telling me that someone will contact me within 72h. When nobody did, I wrote back. They told me to take this directly with the airline, knowing that this was not the solution, but just to get rid of me. Contacted the airline, which of course sent me back to them. It took them 8 days to call me to change my return flight. When I asked why they called me so late, I have been told that the airlines don't work during holydays! Which is outrageously untrue! 8 days during which the prices kept climbing. The call was unprofessional and I have been offered zero transparency on how they set the prices that they asked me to pay. It was a take it or leave it situation. When I asked for other dates prices the agent kept repeating that this is the best price and I either want it or not. I chose not to change the ticket on Jan 3 when they called due unexpected high fees and some financial limitation. I reached back to them by phone on Jan 4th because I am forced to make the change due to health issues. Waited 15 min to be connected to someone. Gave all the information, the dates that I am looking at for the flight back just to be told that someone will get back with me in 3 days! I have been told told that they contacted me one day before but since I didn't take their offer I need to wait for someone to get back to me in 72h. Basically I am being punished because I refused to buy the ticket they proposed. I have no words to describe how powerless and frustrated I feel. I am at the mercy of an incompetent and dishonest group of customer service people which each time refuses to transfer me to someone higher who could solve my problems. Their managers are always busy and can't talk to me! I never felt so bullied, lied, robbed and ignored by a service provider in my life.
I will do everything I can so this doesn't happen to other people anymore.
Stay as far as you can from this scam company!Flight reservation
Dishonest, Do not disclose service charge, hard to get customer service agents & when you get one they promise to take care of you request & don't keep the promise. I requested invoice for a confirmed flight 3 times & got 3 times an invoice for a different flight
Car rental
Complete scammers. They did not refund my money even when the car rental company didn't give me a car because my driver's license was not an out-of-state driver's license. You'd have to read everything in the terms before proceeding. Don't rent cars with these scammers.
Car Hire
eDREAMS is a misleading website where they offer car rentals. We rented a car and purchased car insurance as well. Only to learn at the car rental desk we need 2nd car insurance that costs 2.5 times the cost of the original price of the car rental and car insurance with no option to cancel or refound. The pricing on the website is set up to scam you. It would be nice to know the total price in advance. AVOID eDREAMS at all costs.
AIRLINE TICKETS
WORST EXPERIENCE OF MY TRAVEL LIFE
I bought tickets to Italy and contracted an Insurance with them, and due covid I wasn't able to flight. I cancelled 3 weeks before and THEY DIDN'T REFUND MY MONEY. I called 100 of times and I didn't received any feedback
Date of experience: April 07, 2022Flight
eDreams did not ask for a refund as soon as it was needed, making me lose 90 euros that they will never refund me.
Don't use eDreams, and before you do: look at their Twitter and see what I mean.Car rental in Turkey
For American turist i strongly advise you not to use this service because they will not refund you money if the Turkish services are unable to complete you reservation they will cancel but will not get your mony back EVER!
For U.S credit cards i never use pin unless to get cash from ATM, in Turkey it is extremely complicated,the ask for your pin-number in order to give you the car. The bizarre thing is i paid already with my credit card but when they used again but said they still need a pin number but thier system did not ask for pin again i was confused. I called my bank and they told me that there is no issue with my bank and there are 2 different charges. PLEASE DO NOT USE THISE SCAM LIKE AGENCY.Flights from China to Thailand
Travelling to the SE Asia from USA. I purchased flight tickets from Xian to Bangkok and another from Phuket to Shanghai. A big factor in making the decision to book was the "Cancel for any reason Guarantee"...even up to the flight day itself. Along comes coronavirus and not wanting to die it seemed a good reason for cancellation. BUT not to EDreams. Suddenly the "Guarantee" means nothing and the advice for both flights is call the airlines in China and have a chat with them. SERIOUSLY!! I will have to wait until 9pm EST to try the call and see where I get. Not optimistic on communications and any kind of refund. I will not book with this company again and urge everyone to think twice.
Flt from Montreal - Puerto Vallarta return
Purchased tickets online for Feb 2020 trip. Experience of purchasing tickets was good overall except for the following:
-Experienced unforecasted / unjustified mild bump in price just before completing transaction (hence final $ not as advertised).
-Edreams claim that buying checked luggage (cl) through them saves you up to 50% off airline (cl) cost. Not true...it cost me $10 more per checked baggage thru them.
-The ticket airline reference code they provided me was total bogus and had me very worried (SCAM legitimately entered my mind) until I got that sorted directly with the airline.
-Trying to contact customer service or leave feedback (constructive) with them to make them aware of these shortcomings
was impossible.
All that to say that while my overall experience was adequate du mainly to low price I paid, the points outlined above did negatively taint my initially very positive view of this company. Meaning, not sure I would rely on them again....TBD...proceed at your own risk.
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