All reviews of Ravi Ranatunga
Review about: eDreams
Air Tickets
In February 2022 I purchased 4 tickets for $ 1403.80 to travel from Copenhagen to Colombo. The Airline cancelled the flights, so I asked eDreams to cancel my booking and refund the money. The first point of eDreams Customer Service is a Chatbot that is extremely frustrating, where you don't get answers to your questions and puts you on a closed loop where you go round and round. Once you figure out how to actually call a Customer Service agent (in one case I had to wait on hold for 5+ hours to speak with someone), they are extremely unhelpful. They have a standard company line assuring that the issue will be taken care of in 72 hours, and then - nothing happens! After many attempts and waiting for more than a year since I asked for the cancellation and refund, in March 2023 I finally received a refund of only $ 372.28 and not the full amount ($ 1403.80). What a scam! This company should be blacklisted and banned from operation. I would never, ever use eDreams again. If there was a negative customer rating, I would give it that without any hesitation.