All reviews of Marylee O'Neill
Review about: Ooni
ooni 16
Beware of delivery - they are not set up to support getting things to customer effectively
Unfortunately, there is not a zero star for customer service related to delivery. I ordered and paid for an Ooni 16 the first week of May and understood it would be delivered in July. I was fine with that. I was also notified by Ooni and then DHL that it was sent and due to arrive the 2nd week of July. I even had to pay the duty fees. No oven. DHL says Ooni only created a way bill for 2 items and never sent the oven but the cover arrived. A nice customer Ooni rep then requested and re-sent another oven on July 24th - once again, after much escalation with DHL, no oven ever got to DHL, only another filled in waybill filled in, but Ooni's best advice is to sit and wait or they will reorder a 3rd oven if nothing shows up; it will soon be 16 weeks with 2 disappeared ovens- maybe a 3rd? I have never had an issue like this with any company. All I want is the oven I paid for - too much to ask?