All reviews of Scott Reininger

  • Review about: Ooni

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Koda 16

    After weeks of waiting the unit arrived damaged. Horrible, horrible customer service! No way to talk to anyone. After two weeks of emails they decided to send out another but was informed it could be several weeks to arrive. This company sucks!

    Did you order from Ooni.com or Ooniproducts.com?
    There is a significant difference. I almost
    Got scammed. I ordered one through, what I thought was their discount website. After I placed the order and paid through the “secure” PayPal option, I received a confirmation receipt for my payment from a personal email address. Immediate res flag! I called the Ooni company. They are not associated with the “discount” website and informed me it was a scam.

    PayPal did NOT give support, they closed the case in favor of the seller saying they provided a tracking number that showed the product was delivered. The USPS confirmed that the tracking number given was from Amazon and was delivered to a different address. I am still fighting with PayPal over this matter and will be closing that account due to the lack of support from PayPal.
    I notified Ooni.com of this and they instantly got back to me and are looking into it.
    Don’t get scammed! If it’s too good to be true it is.