Overstock Ink1 reviews

Mixed bag, mostly hassle March 7, 2026

nope, no exceptions, refund only to the original card — a card that no longer exists. When I asked to speak to a manager I was flat-out refused, told they'd all say the same thing. Not even a transfer. Just a hard stop. I tried email — over ten attempts — and most bounced back. Then I sat on hold for multiple calls where they liked to tell me "your call is important" and leave me listening to the same loop for 90 minutes to two hours. No callback option, no human who could help, just waiting and waiting until I gave up. Delivery itself was a weird mix: the box and packaging were actually decent, and the shipment arrived early (that was a nice surprise), but the wrong-size items and the difficulty getting a refund completely overshadowed that. The product photos were a little misleading and the finish felt cheaper than expected, so even if the size had been right I would've been on the fence. I have had rough customer service experiences with other big retailers too, but usually someone eventually helps or offers a workaround. Here it felt like the system was designed to make you quit. A couple of agents sounded apologetic on the phone — genuinely sympathetic — but they literally couldn't do anything. So there's that: a bit of human empathy stuck in a brick wall of policy. Overall, decent packing and one unexpectedly early delivery, but the return/refund experience and the stonewalling customer service made this a no-go for me.