HP - Overall Rating based on 18 reviews
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G2 earbuds purchase
I just got the G2 earbuds, but I've been having issues with the right earbud not working right. I've tried all the troubleshooting tips from the company and their advisors, but no luck. Also, their website doesn't have much useful info, which is annoying. Honestly, I don't think this company makes good products and might even be a scam. I wouldn't recommend buying anything from Hewlett Packard.
Laptop warranty debacle
I bought a laptop not too long ago, but it crapped out on me after just 3 weeks. I gave customer service a call to cash in on the warranty, and they said they'd send a tech to my place to fix it up. Well, 2 months have gone by now, and despite me bugging them over the phone, there's no sign of the tech showing up or if I'm even getting a new one. This whole thing has been a major headache, and I'm pretty let down by the company's lack of keeping me in the loop.
Printer replacement experience
My experience with the printer replacement was awful. The printer broke down and even with a new cord, it didn't work. When they agreed to replace it, they wanted a $1 fee, which I thought was ludicrous. Whenever I called customer service, I only got robotic representatives from overseas who were stuck on the same script. I wasted $100 and got no resolution. Now, I'm thinking of buying a printer from a different brand because I'm so disappointed with their service. I'm done with this company and won't be buying from them again.
Laser printer purchase
This laser printer is seriously a nightmare! The ink cartridges are crazy expensive and there are sneaky traps set up to mess it up just when you need it most. Do yourself a favor and steer clear of this printer.
HP Printer Software Update
I had a problem with my printer recently where it would only work with cartridges from the same brand after a software update. This meant that I had to buy their more expensive cartridges, even though other brands were just as good. When I contacted customer service about it, they wanted to charge me $99 just to diagnose the issue, without even discussing the problem. It's really frustrating to see companies using these tactics to make people spend more money on essential printer supplies.
Printers
Man, HP is the worst! I hate how they won't let me actually talk to a real person when I'm having an issue with my printer. Their stupid robot assistant is useless and doesn't even help me at all. I bought the printer and now I can't even use it how I want? That's messed up. The robot keeps saying that alignment is a waste of ink, but I can't even turn it off when I need to change cartridges! I just want to get on the phone with someone who can actually help me out, but HP won't allow it. It's like all they care about is making money and not about helping their customers. I'm definitely not recommending HP to anyone until they step up their game and start treating us right.
HP printer purchase
I just bought a printer from this company and man, let me tell you, their customer service was a nightmare. So I'm setting up the printer and hit a snag, right? So I reach out to their online support and they pass me off to a tech guy who's supposed to help me out. But instead of fixing the issue, this dude starts trying to sell me on some expensive technical service, saying my computer is full of trojans. Total waste of my time, and honestly felt like a scam. Save yourself the trouble and don't bother asking them for help.
Printer purchase;
I purchased a printer and it's the worst. They keep sending me stuff I don't even need and the printer freezes up constantly. Customer service is a joke, definitely would not recommend!
Printer purchase
After I bought a printer from this company, I was really bummed out to find out that they set it up in a way that basically forced customers into getting stuck in an expensive service agreement. The monthly payments and per page fees were way too high, and it felt like I was trapped in the whole thing with no way out. I've shelled out a ton of cash to this company over the past 10 years, only to be left feeling frustrated and ripped off. From now on, I'm steering clear of buying anything else from them for my personal use, my family, or any future businesses I might have. And you can bet I won't be recommending them to anyone else either.
HP Omen curved gaming monitor
I just had a really bad time with the company's warranty service. My monitor had a defect covered under warranty, but when they sent me a replacement, it was a different type that wasn't good for gaming like I need. The customer service didn't even talk to me before sending the new monitor. It seems like HP would rather swap out devices completely instead of just fixing the problem, which is a bummer because my curved monitor was still working fine except for the detachment issue.
Nursing school laptop
My laptop, which I need for my nursing school studies, just stopped working out of nowhere. I spent over an hour on the phone with a rep and they said they'd email me instructions for sending it in for repairs. Two days went by, and still no email. When I contacted them again, they said there were technical issues causing a delay and warned me about repair charges if I went anywhere else. It's not cool, I really need my laptop for school. I'm bummed that my new computer turned out to be a dud and I won't be buying from them again.
Laptop customization struggles
I thought about switching out my laptop's hard drive for a solid-state drive, but I ran into some hidden settings that I couldn't find a way to access. I tried looking for some contact information to get some help, but I couldn't find anything anywhere! I spent weeks trying to solve the problem on my own, and let me tell you, it was beyond frustrating. And on top of all that, they wanted me to pay for support that wasn't even available! It was so aggravating. They even expected me to pay for a subscription just to get printer support. Can you believe that?
Printer support experience
My experience trying to get help from the support site was really frustrating. It was so confusing trying to figure out how to create a support case. I felt like I was going in circles, and the system just didn't work in the end. Then they sent me to their support community, but that didn't help at all. I'm upset that it was so hard to get my printer issue fixed, especially since it's still under warranty for a few more days.
My printer ink messed up
I was super pumped to get my printer ink, but as soon as I canceled my subscription, my printer completely crapped out on me, it's like, seriously?! I thought I was being savvy by trying to save some cash, but now I can't even print out my go-to cat memes. I'm so disappointed and there's no way I'm going back to them.
HP printer purchase
So, I got this printer a while back and man, it's the absolute worst! Every time I go to print something, it takes FOREVER to actually start printing. It's like the printer needs a kick in the butt to wake up. And once it finally gets going, it sounds like a dang jet engine revving up. It's crazy loud and just gets on my nerves. On top of that, it's sucking up all my ink just to print one single page. I'm done with this brand, that's a fact!
Update account information
I tried so many times to update my account info on the website, but I couldn't get through to a live person for help. It was super annoying and took up a lot of my time. Because of this bad experience, I won't be buying anything from this place ever again.
Laptop Purchase
I ordered a laptop from HP and they gave me a shipping date that has already come and gone. They keep changing the date, saying the laptop hasn't been made yet. Customer service is no help at all and won't let me cancel or return the laptop. They took my money right away and are not being honest about the laptop's status. I've never had any problems when ordering from a different brand.
Gladly using HP for last 8 years
I am using HP laptops for last almost a decade, few earlier years as for personal and later professionally. It just suited me the best with their performance, value for money, budget-focussed and performance focussed products as well.
I have changed twice, the product in between.
It is indeed one of the most trusted brands right now in computing.
Also, I have been using HP printers and few other products as well.
So no compaints.
Just say it has been a journey in my business, supported by HP.
