HP36 reviews
This score is based on 36 genuine reviews submitted via US-Reviews since 2019.
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don’t expect the rebate to arrive. I bought a laptop in mid‑July and filed the incentive claim right away; it was marked approved weeks ago but the payment never hit my account. At first checkout felt smooth and I was hopeful, but emails get ignored, the phone lines are useless and the chat won’t load. Frustrating — I’ll think twice next time.
Quick shipping, dead printer
Funny thing — the box arrived faster than I expected, no dents, but the printer itself has been useless. Bought it last November and it won't print; it refuses to unlink from the app so I can't even reset it. Replaced cartridges, tried every tip online, still dead. I got one really polite support agent who tried, but no fix. Feels like a waste; can't sell it, probably toss it.
Study laptop that actually helps (with a clumsy tech)
I grabbed this laptop mainly for school — coding, papers, running VMs — and it's been a real workhorse, fast, screen is decent, battery lasts through a class and a study session. Support was kinda awkward though; one tech, Jackson, seemed a bit lost and told me to send it back instead of helping, which was annoying. Still, the machine itself does what I need daily for projects and classes, and I keep finding little wins even if service could be sharper overall.
Slow start, solid finish
I stared at the tracking page for weeks like it was a slow movie. I ordered a laptop for my day-to-day remote work and teaching, and at first nothing happened — no ship date, no real answers. Customer reps were blunt and kind of brushed me off. I kept calling. Eventually someone actually fixed it and the laptop showed up. It's fast, battery lasts all day and honestly handles my video calls without hiccups. Still annoyed by the wait, but the machine itself is solid.
That never-ending hold
Weird start — I actually saw this model at a store demo and even told my sister it looked slick, so I bought one. Turns out it had that known fault everyone mentions, and I just wanted a refund so I could get one that works. Spent roughly five hours over five days on support calls (about 4.5 hours on hold), bounced from rep to rep, nothing solved, I mean. Felt like I was in a phone-handoff treadmill. Annoying, a little sad, and unhelpful.
Finally made the right call
I was mid-meeting when I opened the HP order page and… something clicked. The laptop still hadn’t left the warehouse after a month. I’d called customer support more than once. They were short, kind of dismissive. Not great. It was in that pause — deciding to cancel and buy from a local shop instead — that I felt oddly satisfied. No refund miracle, but at least I reclaimed my time. If you’re on the fence, don’t wait forever. Try a vendor who actually answers.
Surprised but relieved
I went into this expecting another long waste of time — lots of bad reviews, right? I’d been wrestling with the Wi‑Fi for hours because I needed to print moving documents and couldn't deal with more delays. Calling support felt like a last resort. The tech, Aziz, was calm, talked me through steps, and finally got the printer back online. That click of the test page coming out — that’s when I relaxed. Not flawless, but I’m satisfied, honestly.
Subscription lockout
miss a payment and the printer locks you out, and yes, it even refuses to print over USB. Customer support was slow to call back and didn’t fix the billing tie‑in. The hardware works fine, which just makes it more annoying. I warned a friend not to buy into the subscription unless they like surprises. Kinda frustrating, honestly.
Lucky second chance
keys have a nice tactile click, screen is clear and the hinge is sturdy. Millie, an escalation manager, really pushed things forward for me. She did more than I expected. Now it’s been reliable and I actually like using it.
Thought I'd be safer — I wasn't
I thought buying ink straight from the printer maker would be... safer? fresher? Worth the same price as Amazon, so why not, right? Big doubt in my head but went for it anyway. Shipping crawled along via USPS and two cartridges arrived flattened in an envelope — yep, crushed. The third one? MIA. I got an automated reply promising contact in 24 hours; crickets. After a few days I had to call to get replacements. So nope, my doubts were justified. If you care about fast, intact ink, I'd skip direct-from-HP next time.
Late-night unboxing, early confusion
solid build, screen nice. I had a promo code at checkout. It accepted the code but the total never changed. I tried chat. Then I emailed. Chat told me to email. Email told me to chat. Back and forth. It felt like no one actually owns the problem. The loop was the worst part. Hardware was okay, support was not. I paid full price in the end. Kinda disappointing. I won't rush back to buy direct from them again.
Wrong plug, long wait
double-check the port type, or buy local if you need it fast.
Printer had real promise, support needs work
I bought this LaserJet right after a move — we had boxes and invoices piling up, so I needed something that just works. I was a bit skeptical about support, heard stories, but liked the specs and went ahead. The printer itself looked solid and set up fine, but then stopped working a couple weeks later. I opened a service ticket and followed up, got a number from the dealer and thought, great, problem solved — only the tech couldn't see the case and the ticket got auto-closed. That part was frustrating, for sure. Still, I'm impressed with the hardware and hopeful support will catch up; fingers crossed they fix the process. I'll update if they do.
The calm print moment
I remember right in the middle of a busy afternoon I hit print and relaxed — the pages came out crisp and quick, color subtle when I wanted and bold when I needed. I first saw this HP at a colleague's desk and he told me to try it; I also tipped my sister who runs a shop. Setup and scanning were easier than I thought, and the cloud link worked. I worried about the cyan cartridge using ink for maintenance, but ordering a replacement was simple and it arrived fast, so I didn't miss my deadline. That moment when it all worked — that's when I knew I was happy.
The vanishing delivery promise
no call. Tuesday: no delivery. Wednesday I call back and surprise, the first guy isn’t in. The new rep says delivery is set for October 16th. Wait, what? I asked for the original advisor to call me and I even emailed him. A week later and still nothing. I’ve had worse with tiny shops, sure, but with a company this size I expected at least a straight answer. Small details matter — follow-up and communication are everything. Ordering itself was painless and payment went through fast, so that part was fine, but the lack of callbacks and the mixed messages really killed my confidence. Kind of disappointing, and I’m now a little nervous to order from them again.
Short-lived companion
chat, phone, WhatsApp, even reboot rituals that felt like witchcraft. Every step sent me in circles — “download a return label” they say, but where? My sister poked around, my nephew tried too, and we all ended up more confused. After a week of calls and promises somebody finally booked a pickup, still no label in hand. So today I’m staying home, coffee at the ready, hoping this return is less of a circus than the setup. The laptop itself felt good while it worked — shame it didn’t last — fingers crossed for a smooth refund, fingers crossed.
Kind of a bumpy start, not what I hoped
Right in the middle of moving files over is when it hit me — the pen simply wouldn’t work on the screen. I’d been messing with the new laptop for maybe a day and that little thing set the tone for everything else. To be honest, I had hesitated a bit before ordering — you know, worrying about support, if the specs would live up to the hype, and whether an older guy who just wants email and photo editing would need all this power. Those doubts were there up front. I thought, “it’s HP, it should be fine,” but then the setup began and the doubts didn’t go away, they grew.
Frustrating support, decent printing
the printer itself can do a decent job, but the company's support is a mess — don't count on help. I bought this in February and set it up that weekend; first impressions were fine, setup was quick and prints looked sharp. Around April it started acting up though — jams, weird errors, not consistent. I spent hours trying to fix it myself, called support, got shuffled between departments, had calls dropped, and a scheduled callback that showed up an hour late and didn't solve anything. They even refused to transfer me to someone who could help, so I ended up on another line holding for over an hour — and still nothing. So yeah, when it works it's okay, maybe even good, but when problems pop up you're on your own. Not perfect, clearly, and pretty frustrating, but if you don't need solid aftercare it might be fine. I keep hoping support improves, but results vary.
G2 earbuds purchase
I just got the G2 earbuds, but I've been having issues with the right earbud not working right. I've tried all the troubleshooting tips from the company and their advisors, but no luck. Also, their website doesn't have much useful info, which is annoying. Honestly, I don't think this company makes good products and might even be a scam. I wouldn't recommend buying anything from Hewlett Packard.
Laptop warranty debacle
I bought a laptop not too long ago, but it crapped out on me after just 3 weeks. I gave customer service a call to cash in on the warranty, and they said they'd send a tech to my place to fix it up. Well, 2 months have gone by now, and despite me bugging them over the phone, there's no sign of the tech showing up or if I'm even getting a new one. This whole thing has been a major headache, and I'm pretty let down by the company's lack of keeping me in the loop.
About HP
Yes. HP Inc., formerly known as Hewlett-Packard Company, is an American multinational information technology company headquartered in Palo Alto, California. It was founded in 1939 by Bill Hewlett and Dave Packard in a small garage in Palo Alto, marking the beginning of Silicon Valley. HP specializes in developing and manufacturing computing, data storage, and networking hardware, designing software, and delivering services. Its product lines include personal computing devices, enterprise servers, related storage devices, as well as a diverse range of printers and other imaging products. Through decades of innovation and strategic evolution, HP has established itself as a key player in the global IT market, known for its wide range of computing and printing solutions aimed at consumers, businesses, and industries.
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Online Shop | Electronics | Office, Hobby & Party Supplies
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Last update: November 2025
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Review with most votes
Gladly using HP for last 8 yea
I am using HP laptops for last almost a decade, few earlier years as for personal and later professionally. It just suited me the best with their performance, value for money, b... Read onBy: Ted Russell