HP27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2019.
Featured Reviews
Reviews (27)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Thought I'd be safer — I wasn't
I thought buying ink straight from the printer maker would be... safer? fresher? Worth the same price as Amazon, so why not, right? Big doubt in my head but went for it anyway. Shipping crawled along via USPS and two cartridges arrived flattened in an envelope — yep, crushed. The third one? MIA. I got an automated reply promising contact in 24 hours; crickets. After a few days I had to call to get replacements. So nope, my doubts were justified. If you care about fast, intact ink, I'd skip direct-from-HP next time.
Late-night unboxing, early confusion
solid build, screen nice. I had a promo code at checkout. It accepted the code but the total never changed. I tried chat. Then I emailed. Chat told me to email. Email told me to chat. Back and forth. It felt like no one actually owns the problem. The loop was the worst part. Hardware was okay, support was not. I paid full price in the end. Kinda disappointing. I won't rush back to buy direct from them again.
Wrong plug, long wait
double-check the port type, or buy local if you need it fast.
Printer had real promise, support needs work
I bought this LaserJet right after a move — we had boxes and invoices piling up, so I needed something that just works. I was a bit skeptical about support, heard stories, but liked the specs and went ahead. The printer itself looked solid and set up fine, but then stopped working a couple weeks later. I opened a service ticket and followed up, got a number from the dealer and thought, great, problem solved — only the tech couldn't see the case and the ticket got auto-closed. That part was frustrating, for sure. Still, I'm impressed with the hardware and hopeful support will catch up; fingers crossed they fix the process. I'll update if they do.
The calm print moment
I remember right in the middle of a busy afternoon I hit print and relaxed — the pages came out crisp and quick, color subtle when I wanted and bold when I needed. I first saw this HP at a colleague's desk and he told me to try it; I also tipped my sister who runs a shop. Setup and scanning were easier than I thought, and the cloud link worked. I worried about the cyan cartridge using ink for maintenance, but ordering a replacement was simple and it arrived fast, so I didn't miss my deadline. That moment when it all worked — that's when I knew I was happy.
The vanishing delivery promise
no call. Tuesday: no delivery. Wednesday I call back and surprise, the first guy isn’t in. The new rep says delivery is set for October 16th. Wait, what? I asked for the original advisor to call me and I even emailed him. A week later and still nothing. I’ve had worse with tiny shops, sure, but with a company this size I expected at least a straight answer. Small details matter — follow-up and communication are everything. Ordering itself was painless and payment went through fast, so that part was fine, but the lack of callbacks and the mixed messages really killed my confidence. Kind of disappointing, and I’m now a little nervous to order from them again.
Short-lived companion
chat, phone, WhatsApp, even reboot rituals that felt like witchcraft. Every step sent me in circles — “download a return label” they say, but where? My sister poked around, my nephew tried too, and we all ended up more confused. After a week of calls and promises somebody finally booked a pickup, still no label in hand. So today I’m staying home, coffee at the ready, hoping this return is less of a circus than the setup. The laptop itself felt good while it worked — shame it didn’t last — fingers crossed for a smooth refund, fingers crossed.
Kind of a bumpy start, not what I hoped
Right in the middle of moving files over is when it hit me — the pen simply wouldn’t work on the screen. I’d been messing with the new laptop for maybe a day and that little thing set the tone for everything else. To be honest, I had hesitated a bit before ordering — you know, worrying about support, if the specs would live up to the hype, and whether an older guy who just wants email and photo editing would need all this power. Those doubts were there up front. I thought, “it’s HP, it should be fine,” but then the setup began and the doubts didn’t go away, they grew.
Frustrating support, decent printing
the printer itself can do a decent job, but the company's support is a mess — don't count on help. I bought this in February and set it up that weekend; first impressions were fine, setup was quick and prints looked sharp. Around April it started acting up though — jams, weird errors, not consistent. I spent hours trying to fix it myself, called support, got shuffled between departments, had calls dropped, and a scheduled callback that showed up an hour late and didn't solve anything. They even refused to transfer me to someone who could help, so I ended up on another line holding for over an hour — and still nothing. So yeah, when it works it's okay, maybe even good, but when problems pop up you're on your own. Not perfect, clearly, and pretty frustrating, but if you don't need solid aftercare it might be fine. I keep hoping support improves, but results vary.
G2 earbuds purchase
I just got the G2 earbuds, but I've been having issues with the right earbud not working right. I've tried all the troubleshooting tips from the company and their advisors, but no luck. Also, their website doesn't have much useful info, which is annoying. Honestly, I don't think this company makes good products and might even be a scam. I wouldn't recommend buying anything from Hewlett Packard.
Laptop warranty debacle
I bought a laptop not too long ago, but it crapped out on me after just 3 weeks. I gave customer service a call to cash in on the warranty, and they said they'd send a tech to my place to fix it up. Well, 2 months have gone by now, and despite me bugging them over the phone, there's no sign of the tech showing up or if I'm even getting a new one. This whole thing has been a major headache, and I'm pretty let down by the company's lack of keeping me in the loop.
Printer replacement experience
My experience with the printer replacement was awful. The printer broke down and even with a new cord, it didn't work. When they agreed to replace it, they wanted a $1 fee, which I thought was ludicrous. Whenever I called customer service, I only got robotic representatives from overseas who were stuck on the same script. I wasted $100 and got no resolution. Now, I'm thinking of buying a printer from a different brand because I'm so disappointed with their service. I'm done with this company and won't be buying from them again.
Laser printer purchase
This laser printer is seriously a nightmare! The ink cartridges are crazy expensive and there are sneaky traps set up to mess it up just when you need it most. Do yourself a favor and steer clear of this printer.
HP Printer Software Update
I had a problem with my printer recently where it would only work with cartridges from the same brand after a software update. This meant that I had to buy their more expensive cartridges, even though other brands were just as good. When I contacted customer service about it, they wanted to charge me $99 just to diagnose the issue, without even discussing the problem. It's really frustrating to see companies using these tactics to make people spend more money on essential printer supplies.
Printers
Man, HP is the worst! I hate how they won't let me actually talk to a real person when I'm having an issue with my printer. Their stupid robot assistant is useless and doesn't even help me at all. I bought the printer and now I can't even use it how I want? That's messed up. The robot keeps saying that alignment is a waste of ink, but I can't even turn it off when I need to change cartridges! I just want to get on the phone with someone who can actually help me out, but HP won't allow it. It's like all they care about is making money and not about helping their customers. I'm definitely not recommending HP to anyone until they step up their game and start treating us right.
HP printer purchase
I just bought a printer from this company and man, let me tell you, their customer service was a nightmare. So I'm setting up the printer and hit a snag, right? So I reach out to their online support and they pass me off to a tech guy who's supposed to help me out. But instead of fixing the issue, this dude starts trying to sell me on some expensive technical service, saying my computer is full of trojans. Total waste of my time, and honestly felt like a scam. Save yourself the trouble and don't bother asking them for help.
Printer purchase;
I purchased a printer and it's the worst. They keep sending me stuff I don't even need and the printer freezes up constantly. Customer service is a joke, definitely would not recommend!
Printer purchase
After I bought a printer from this company, I was really bummed out to find out that they set it up in a way that basically forced customers into getting stuck in an expensive service agreement. The monthly payments and per page fees were way too high, and it felt like I was trapped in the whole thing with no way out. I've shelled out a ton of cash to this company over the past 10 years, only to be left feeling frustrated and ripped off. From now on, I'm steering clear of buying anything else from them for my personal use, my family, or any future businesses I might have. And you can bet I won't be recommending them to anyone else either.
HP Omen curved gaming monitor
I just had a really bad time with the company's warranty service. My monitor had a defect covered under warranty, but when they sent me a replacement, it was a different type that wasn't good for gaming like I need. The customer service didn't even talk to me before sending the new monitor. It seems like HP would rather swap out devices completely instead of just fixing the problem, which is a bummer because my curved monitor was still working fine except for the detachment issue.
Nursing school laptop
My laptop, which I need for my nursing school studies, just stopped working out of nowhere. I spent over an hour on the phone with a rep and they said they'd email me instructions for sending it in for repairs. Two days went by, and still no email. When I contacted them again, they said there were technical issues causing a delay and warned me about repair charges if I went anywhere else. It's not cool, I really need my laptop for school. I'm bummed that my new computer turned out to be a dud and I won't be buying from them again.
About HP
Yes. HP Inc., formerly known as Hewlett-Packard Company, is an American multinational information technology company headquartered in Palo Alto, California. It was founded in 1939 by Bill Hewlett and Dave Packard in a small garage in Palo Alto, marking the beginning of Silicon Valley. HP specializes in developing and manufacturing computing, data storage, and networking hardware, designing software, and delivering services. Its product lines include personal computing devices, enterprise servers, related storage devices, as well as a diverse range of printers and other imaging products. Through decades of innovation and strategic evolution, HP has established itself as a key player in the global IT market, known for its wide range of computing and printing solutions aimed at consumers, businesses, and industries.
Bonus!
📊 How did HP shine for you?
Contact Information
Categories HP
Online Shop | Electronics | Office, Hobby & Party Supplies
Page Statistics
Last update: October 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Gladly using HP for last 8 yea
I am using HP laptops for last almost a decade, few earlier years as for personal and later professionally. It just suited me the best with their performance, value for money, b... Read onBy: Ted Russell