Pet Joy - Overall Rating based on 25 reviews
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Recent online purchase delayed by 3 months
I bought something online a while back and was expecting it to arrive pretty soon. But it's been more than 3 months now and there's been no sign of it. I've tried reaching out to customer service a bunch of times, but all they say is they'll check on it and sorry for the trouble. It's really frustrating not knowing what's going on. I don't think I want to buy from them again if this is how they handle things. Thinking about trying a different shipping option next time to make sure I get my stuff on time.
Pet toys and treats
I just got some toys and treats for my pets from this store and it was a pretty good experience. The ordering part was a little annoying because of some technical problems, but when I called, the service I got was really great. The lady I talked to was super helpful and explained everything well, plus she apologized for the hassle. The prices were fair for what I got, and the delivery was fast. Everything showed up in good shape, so I was happy with my purchase.
Auto ship pet supplies
Yeah, I signed up for auto ship for my pet supplies but unfortunately my furry buddy passed away. I tried to return the items 9 days after their 30-day return policy but they said no way. Definitely recommend Chewy.com instead, they're much better than this place.
Free trial purchase
I thought I was gonna save some money with the free trial, but then they went ahead and charged me a huge amount without even telling me! And on top of that, the product was difficult for my dogs to eat and didn't even do what it was supposed to. When I asked for a refund, the customer service person was really rude and not helpful at all. They even sent my money back to a bank account that's closed and told me to get a statement from the bank, which was a complete joke. They owe me $90 and have been ignoring all my emails. It's so annoying!
Subscription order never received
I signed up for a subscription in November, they took my money but I never got what I ordered. The same thing happened in December, they charged me again and still nothing arrived. I reached out to the company twice but they haven't given me any info on where my stuff is. This lack of communication and service has really disappointed and frustrated me.
Pro Digest Pet Supplement
I received a free bottle of Pro Digest and some free Advanced Daily Multivitamin Soft Chews. My dog's scratching and biting stopped after trying the Pro Digest. The order got a little mixed up, but I was able to get it all sorted out with a quick phone call.
Dog treats for my furry friend
Oh my goodness, I am seriously obsessed with Pet Joy!! Their treat selection for my dog is the absolute best. I mean, my dog goes absolutely nuts for them! He chows down on those treats so quickly, it's like he can never get enough. I keep going back for more because they are just so amazing. Thank you, Pet Joy, for keeping my doggie so joyful and satisfied!
Free sample order, cancellation issues
I ordered a free sample from Pet Joy not too long ago and thought about canceling my subscription. I tried following the instructions on their website to do so, but somehow, I still got another package from them a month later. It got me thinking about how trustworthy their subscription service really is.
Subscription order not received
I'm really disappointed with my recent experience with Pet Joy. I placed an order over a month ago and still haven't received it. When I called to check on my order, the customer service was not great. They told me they were behind on orders and tried to make it seem like they would only charge me on the day of my call instead of acknowledging my order from three weeks ago. Even after they said they wouldn't charge me due to the delay, they've tried to charge my bank multiple times. This is not okay and makes me question if Pet Joy can be trusted.
Free trial of pro biotics, ended up being a rip off
Pet Joy is definitely a scam! I came across an ad offering a free 30-day supply of probiotics, just had to cover shipping costs. But you know what? They ended up charging me $96.95 instead of the $6.95 like they said, the very next day! And to make matters worse, they did it again in August! I attempted to return the products, but even my dogs refused to go near it because it smells so bad! I wouldn't recommend trusting them at all.
Vitamin supplements purchase
The vitamins I got from Pet Joy were really good quality, but their service was all over the place. They kept charging me for the subscription, but I only got the vitamins half of the time. Even though they said sorry and gave me a $10 discount, they kept billing me without sending any vitamins. I tried emailing them a bunch of times, but I still haven't gotten a good answer. I couldn't even talk to a real person on the phone since it's all automated.
Tried one product
I only tried one product, and my pet didn't like it, so I decided not to get more. But then they kept sending me more bottles and I couldn't figure out how to stop it! I tried calling and emailing, but nothing worked. Now I have a bunch of bottles that I don't need.
Pet rewards program
I was really happy with all the rewards offered in the pet rewards program. There were a lot of cool deals that I didn't know about before. I can't wait to start using them and see how they help my furry friend. The program is super easy to use and customer-friendly. Overall, I had a great experience at Pet Joy and I'm a happy customer.
Multivitamin and Probiotic for Lola
I really like these products because they arrive quickly. Lola, my dog, really enjoys her multivitamin and probiotic.
Vitamin purchase for dog
I was kinda unsure at first when my friend suggested these vitamins for my mini golden doodle, but let me tell ya, I am blown away. Louie absolutely adores them, he thinks they're like treats, makin' it a breeze to give him his daily vitamin. No more sneaking it into his food or peanut butter, he scarfs it down without a second thought. I was amazed at how well these vitamins work and how much he enjoys 'em. I definitely suggest 'em to any dog parent on the lookout for a simple way to give their furry friend the essential nutrients they need.
Toys and treats for my dog
I bought some toys and treats for my dog a while back from this store. I ordered everything online and it all seemed good at first. But then weeks passed and my order still hadn't shown up. I tried calling their customer service a bunch of times, but every time they just told me my order was delayed. They didn't give me any real reason, just kept making excuses. Finally, after waiting for nearly two months, I got my order. And let me tell you, I was really let down by how little they kept me in the loop and how unclear they were about everything. All in all, it was a pretty frustrating experience.
Pet supplies
I ordered some pet supplies from this place and I was really looking forward to receiving them. But then I noticed an extra charge for another package that I definitely didn't order! It seemed like a scam to me and I was really upset about it. The advertisements made everything look like a great deal, but I felt completely deceived. I don't think I'll be shopping here again, that's for sure.
Multivitamin for older dog
I just bought some multivitamins for my older pup from this company and let me tell you, I am blown away. The customer service I received was top-notch. The folks there were super friendly and really knew their stuff. And ever since I started giving these vitamins to my dog, I've noticed a big difference in his health. He's got way more pep in his step, his itching and scratching has calmed down, and overall, he just seems so much better. I can't thank this company enough for helping my dog feel his best.
Joint supplement for my dog
I bought a joint supplement for my dog who lost a leg before we brought him home. This supplement from Pet Joy has really helped him get stronger and move around better. Ever since he started taking it, he's been able to run around and play like he never even lost a leg. I am so impressed by how well it's working and thankful for the difference it's made for my four-legged friend.
Unverified Review
I'm sorry, but I haven't had a chance to try the product yet, so I can't give a detailed review. It's a bummer that I don't have any feedback to share right now, but hopefully, I'll get the chance to do so soon. Thanks!
Review with most votes
Tillie's package
I'm so excited about getting Tillie's package from this company! Ordering was smooth, the service was great, the prices were fair, and my package arrived quickly. I ca... Read onBy: Russel