Smokpub1 reviews

A bumpy first Kickstarter, but not a total loss April 29, 2026

promised October delivery turned into November, then December, then “before Christmas,” and by mid-December I was basically watching a tracking number sit there doing nothing. On Nov 2 a tracking number showed up, then radio silence. Weeks of no movement, and then the bomb: they said over 1,150 units were seized by U.S. Customs — including mine. After that the updates were all over the place. Some backers were told to contact Customs themselves (which felt like passing the buck), others were promised refunds, others promised reships. Emails from the company were slow, sometimes contradictory, sometimes thin on detail. That part was the worst — not knowing and getting mixed instructions is just maddening. What finally reshaped the situation for me was that Smokpub eventually offered a full refund and a reship option; I accepted the reship and it did show up a few weeks later. So I’m relieved it didn’t end in total loss, and I’m grateful they followed through in the end, but getting there was annoyingly chaotic. One more sore point: seeing the same product on Amazon for cheaper while backers were left waiting felt disrespectful — like backers got bumped to second place. All in all, if you’re thinking about supporting a small crowdfunded gadget, this is a reminder: expect delays, keep pushing for updates, and don’t assume promises mean anything until it’s in your hands. I’m glad this ended up working out for me, but I’d be much more cautious with my money next time.