VitalRemedy1 reviews

Not what I expected, but it sort of works now February 27, 2026

I needed this cold plunge because my back has been a pain for years and I hoped it would actually help — and eventually it did, but getting there was a mess. I was skeptical from the start and, yeah, that turned out to be fair, but also I ended up with something that helps my pain when it runs right. So mixed feelings.
I ordered the cold plunge bundle because my doctor suggested cold therapy and I’m basically disabled and needed relief at home. The unit arrived and looked fine, but it never worked properly out of the box. I paid a plumber to hook it up — paid about $200 — and it leaked the first day. Then it threw error codes every time I tried to turn it on. Super frustrating.
Customer service was based in Australia and, as you can imagine, the time zones made everything sloooow. There was basically one person handling things and she asked me to walk through a long, ten-step reprogramming routine and film it. I tried, my plumber tried, the video upload failed, the machine still had issues. At one point she gave me the wrong return address, so I ended up paying $300 to ship it back to the wrong place before they corrected it. That was on me and on them — not great.
My plumber said the fittings felt cheap, plastic where metal would’ve made more sense, so leaks weren’t surprising. It felt like they expected customers to be engineers. I thought maybe I got a one-off bad unit, but the detailed reprogramming instructions and the way support handled me made it seem like a recurring problem.
After a lot of back-and-forth, they offered a partial resolution (not the ideal refund I wanted), and I kept the replacement they sent. Now it actually cools and helps my back when it’s running correctly. So, I’d warn people: be ready for headaches, slow replies, and unexpected shipping costs. If you can handle a fight and a possible repair, it might help you — otherwise, be cautious.