Philips25 reviews
This score is based on 25 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Subscription snafu, sort of fixed but not really
my bank showed a charge of £44.99, I had order confirmation, but then an email popped up saying the payment “failed.” That set off all the doubts I’d had before buying. I checked the site and the subscription dashboard didn’t show anything active even though the order lingered as processing. So within 24 hours I went from mildly worried to annoyed and confused. I called customer service after a week because nothing else happened. The rep on the phone basically shrugged — he said there might be a stock problem or a payment problem, couldn’t be sure, and claimed the subscription system is automated so nobody can actually look into it. That answer felt hollow and not helpful at all. I was told I would “eventually” get a refund but no timeframe, and that was unsatisfying. I hadn’t even gotten the product to use, so I couldn’t say anything about the device itself — first impressions of the product are therefore not available, only first impressions of the buying process, which were messy. Then, weirdly, I tried the online chat and that agent gave me a different story: my order shows active and has been escalated to the subscriptions team and should ship by the end of the next day. That contradiction was surprising in a small positive way — finally someone said it’ll ship — but it didn’t restore trust. Two staff, two different stories, and I'm left wondering who actually runs the subscriptions. I did ask for a higher-level complaint review but haven’t gotten meaningful follow-up. So my doubts before buying were about recurring charges and transparency; some of those doubts were eased briefly by the chat promise, but overall they remain. I haven’t received the item yet and I’m not comfortable recommending this subscription route based on the communication issues alone.
Half-charged, fully frustrated
the head vibrates firmly, not buzzy, and the handle has a good weight to it. Battery life was decent during the month I used it, and the timer pulses felt helpful. So yeah, the product actually met most of the usable-feel stuff I look for, even if it wasn’t life-changing.
But I decided to return it — not because it broke, more because the cleaning mode didn’t suit my sensitive gums the way I’d hoped. That’s where the experience nosedived. I mailed it back, waited, heard nothing, called, and got a rep who said they’d generated an email and I’d see a refund in a couple weeks. A couple weeks passed. I called again and was told of a “system issue” and that they’d process it manually. Then silence. Emails went unanswered.
Then the company emailed a completely different claim: they said the return contained a non-Philips product and refused to refund me, citing package weight and a sealed box. I was stunned — accused of returning a different device. I filed a complaint with the BBB, and someone claiming to be from the President’s office phoned to insist the weight didn’t match, that I hadn’t returned the Sonicare. She even said I could still return it if I actually had it. At that point I felt like I was being blamed for their warehouse mix-up.
Eventually they did refund me, but only after being accused of fraud. The product itself isn’t bad — feels premium, cleans well, and the battery is fine — but the customer service made the whole thing miserable. I get mistakes happen, but shifting blame to the customer was unnecessary and stressful. I’ll be hesitant to buy from them again; I don’t want to repeat the return ordeal even if the brush is decent.Bank app deja vu
razor bumps, ingrown hairs, the whole annoying package. So I thought a subscription would be convenient — turns out convenience was conditional.
Sonicare Toothbrushes
I bought these fancy toothbrushes that were supposed to be top-notch, but they both ended up breaking really fast. The first one broke even before the warranty expired, which was a nice bonus for me but not so great for the environment. The second one crapped out right after the warranty ended, and they wouldn't even bother trying to fix it!
Faulty razor replacement
I just had to deal with customer service because my new razor was messed up. They said I had to send the messed up one back, then they'd send me a label, and finally I could get a new one, but it might take more than 5 days. It's so annoying and inconvenient to be without a razor for that long.
Garment Steamer repair
I've been really bummed out by the poor service I've been getting for my Garment Steamer repair from this company. I've been dealing with this issue since mid-March at the Chandigarh location, and they just can't seem to get it right. The service providers have been unprofessional, always saying they'll fix it but never actually doing so. It's frustrating to see a company that doesn't seem to care about their customers or providing good service. If they can't handle fixing the product, they should just be honest about it instead of stringing me along with false promises.
Premium iron purchase
I recently splurged on a fancy iron that cost me a pretty penny, but it decided to break down on me after just 11 months of use. Dealing with their customer support was a major letdown. I had to jump through hoops to ship the iron back, stand in line at the post office, and then prove how much I paid for postage. And after all that hassle, I had to wait 10 whole working days with no replacement in sight. That's just not acceptable for a high-end product that should come with top-notch support. I've had much better experiences with brands like Nespresso, who offer quick and effective customer service for their more affordable machines.
DVD/Blu-Ray player and Roku TV
In my experience, the DVD/Blu-Ray player and Roku TV I bought were a major letdown. The DVD/Blu-Ray player couldn't play discs smoothly at all - kept freezing or skipping during movies. And the Roku TV didn't even make it a year before it crapped out on me with technical issues that made it useless. I used to think this brand was all about quality, but now I'm definitely reconsidering that.
Faulty Philips TV
Man, dealing with that busted Philips TV was a total nightmare. It dragged on for more than two months before I finally got it sorted out, but only after getting the runaround between Curry's and Philips too many times to count. The customer service and tech support from Philips were a joke - totally useless and beyond frustrating. It seriously made me wish I had never bought anything from Philips in the first place.
Philips Hue Lightstrip Power Adapter
I've been using my Philips Hue Lightstrip for about 3 years now, and all of a sudden it just stopped working. So, I decided to take a closer look by using a multimeter, and it seems like the problem lies with the power adapter. I was pretty bummed out to find out that I can easily order spare parts in the US, but not here in Europe. It's really frustrating and inconvenient for customers like me.
One blade subscription
I am so frustrated with the customer service from this company. I signed up for their subscription service for the one blade, made my first payment, and got an email saying it was on its way. But it never arrived. After loads of phone calls and complaints, I found out it's stuck at customs and should come by the end of last week. Now, it's been weeks and still nothing. No one wants to help me or give me a refund. And to top it all off, they keep trying to take money from my account. I suggest avoiding this company and choosing a more trustworthy one.
Smart TV troubleshooting experience
I've been having some trouble with my smart TV lately. It keeps freezing, the sound is off, and the software and design are not great. I've reached out to the support team over email, but they haven't been able to help me fix the issues.
Subscription cancellation issue
I was really let down by the service I got when I tried to cancel my subscription. Even though they sent me an email and gave me a number to confirm the cancellation, I still got charged and they even threatened me with late fees. The company didn't communicate well and didn't follow through, which I thought was unacceptable.
Big TV
I recently bought this awesome big TV with such clear picture quality. The sound is so much better than my old TV, and I got it at a good price. Some folks just can't figure out how to set up their TVs and then they go around complaining about it.
Water purifier
I bought a water purifier from a well-known electronics brand not too long ago. But then I accidentally broke a piece off the back, and when I tried to get a replacement, they didn't have any spare parts for sale. When I contacted them, they only had a used part to offer as a replacement, which I wasn't too happy about.
Subscription item canceled multiple times
I tried to purchase something on a subscription, but it kept getting canceled. When I reached out to customer service, they were super rude and tried to pin the issue on me. It's a bummer because their products are really good, but their customer service is just awful.
65-inch TV purchase
I gotta say, when I first got the Philips 908/12TV 65-inch TV, it was giving me a lot of trouble. But hey, it's been getting better as time goes on. There's still the pesky issue of it shutting off at random times though. I'm hoping they come out with some updates soon because I really want to give it a 5-star rating, but if not, it's gonna have to settle for just 1 star. I'll give Philips until August 2024 to step up their game before I think about giving them another chance.
Philips Product Tester disappointment
I thought I was gonna get some free products to test out when I signed up to be a product tester, but all I got was a bunch of annoying marketing emails. It definitely seems like a scam to just get your email for their promotional stuff. Save yourself and stay clear of it!
New Electric Toothbrush
I recently got this new electric toothbrush and let me tell you, it has made a huge difference! I used to use a regular toothbrush, but this electric one is a game-changer. It really gets into all the tricky spots and leaves my teeth feeling extra clean and fresh. I am absolutely loving this upgrade.
Coffee machine
I recently bought a coffee machine online and was so looking forward to finally enjoying some delicious coffee at home. However, today I received an email saying my order had been canceled. What a disappointment! They mentioned that I'd receive a refund in 10 days, but that's too long to wait for coffee. So, I checked the website again and found that the same coffee machine is still available, just at a different price. I feel like this isn't fair. I always thought this brand was trustworthy, but now I have doubts. Hopefully, they can resolve this problem soon so I can get my hands on that coffee machine. Fingers crossed!
About Philips
Philips, officially known as Koninklijke Philips N.V., is a multinational corporation founded in the Netherlands in 1891 by Gerard Philips and his father Frederik. It began as a manufacturer of light bulbs and other electrical products. Over the decades, Philips diversified its operations into various sectors including healthcare, consumer lifestyle, and lighting. Its healthcare division focuses on medical devices and healthcare solutions, while the consumer lifestyle division deals with personal care products, domestic appliances, and audio-visual equipment. The lighting division, Signify (formerly known as Philips Lighting), was spun off as a separate company in 2016. Philips has a strong emphasis on innovation and technology, with a significant investment in research and development aimed at improving people's lives through meaningful innovation. The company operates globally, with products and services available in many countries around the world.
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Online Shop | Electronics | Personal care
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Last update: June 2026
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Review with most votes
Audio Masters
You are one of the company in our memories since my childhood and may be my father's too. Anything I buy made by Philips is guaranteed of quality not only here ,world wide .I h... Read onBy: Rakesh Ranjan