All reviews of Alexandra Fotiadou
Review about: TKEES
Jo sandals
Utterly disappointed in this company. I have placed my first order on May 8 (note: no Pre-order note was visible on the product page, I was simply informed that the product is not even yet in their warehouse after already having made the payment). The order shipped almost 20! Days after and now it is June 10 and I am still waiting for the order to arrive. The TKEES customer support and service is one of the most disappointing (or rather non-existing) I have ever encountered. I have sent a complaint asking to provide me with a tracking number and explain the delay and have never received a reply.
Today (June 10) I have emailed again whilst also leaving comments on their social and only then was graced with an impassive not even slightly apologetic reply.
The only thing worse than a bad shopping experience is the customer support that does not care about you as a customer lacking the “support” part of the title.
I will steering clear of this company and sincerely advise everyone to do so as well.
Let’s see if my order ever arrives..
Hey Alexandra - I've encountered the exact same thing. Ordered without knowing the Mia Napa sandals were backordered, checked in with customer service after 7 days of wondering whether the order has shipped only to be told it is backordered and offered a refund option. Responded to take the refund almost immediately but ghosted again. Have been leaving comments on their socials which end up just getting deleted (honestly, their social media team works harder than customer support). Did you ever end up receiving your Jo sandals?