All reviews of Alta Hermann
Review about: Paw
Pet supplies
I gotta say, my experience as a customer at Paw was not great. I ordered a bunch of stuff, but only got one item while the rest were put on backorder without any heads up until I had to reach out. Their communication was seriously lacking. The only good thing was they did respond pretty quickly when I reached out to them. But here's the kicker - it seems they only show the positive reviews on their site. I left a few reviews with 1 to 3 stars, but none of them ever showed up. That seems pretty shady to me. And to top it off, the product I did get wasn't even good quality. It got torn up by a dog's toenail just 4 weeks after using it. Not exactly durable if you ask me. They did give me a refund for the items they didn't send, so that was good. But it doesn't make up for the lack of transparency and poor quality overall. I really hope they step up their game in the future.