All reviews of Ayla Oberbrunner
Review about: Betabrand
Recent denim pants purchase
I recently bought a pair of denim pants from this website. I was pretty bummed because the delivery took forever, and when the pants finally showed up, they had distressing that wasn't mentioned in the description. The website doesn't have captions for visually impaired people, so it was hard to see those little details in the product pics. I wanted to exchange them for a different color that wasn't distressed, but they said they'd take $7 out of my refund. Turns out, they actually took out $16.20 without explaining why. When I reached out to customer service, they weren't helpful at all - they just copied and pasted their return policy and closed my case. All in all, my experience with Betabrand was a letdown.