All reviews of Brennan Nienow
Review about: Bobbi Brown
Lipstick shade discontinuation
I've been a fan of this brand for years, especially their lipstick shade that I've been using for the past 17 years. Unfortunately, they recently stopped making my favorite shade because it was more popular in the UK than the US. The representative suggested a different shade as a replacement, but it was sold out and they told me to try finding it elsewhere. I searched everywhere, only to discover that the recommended shade had also been discontinued. Feeling annoyed, I ended up choosing a new shade that I really liked, but then found out it was discontinued too after buying just one tube. It's so frustrating as a customer to deal with all these discontinuations. It seems like the brand doesn't realize how attached customers can get to certain products, which makes it hard to keep supporting them when they're so unreliable.