All reviews of C. Greenfelder
Review about: Lufthansa
Flight seating issue
I recently had a bad experience booking a flight with this airline. My friend and I paid extra to pick our seats, but they changed them last minute without telling us. We didn't get our extra money back, and then they wanted to charge us more to pick new seats. It's not fair to treat customers like that, especially when the seats we wanted were still open. Others got to pay for them instead. This kind of dishonesty and bad customer service is not okay.