All reviews of Christian Tromp
Review about: Elixinol
Dissatisfied customer experience
My experience with this company has been really disappointing. I've been a loyal customer for years because of their high-quality products and okay customer service, but now I've reached my breaking point. The customer service has gone way downhill, and I've had multiple problems in my recent interactions with them. I've had to leave voicemails at their customer service line multiple times, but they never call me back. They keep ignoring my requests to cancel auto-ship orders, so I keep getting stuff I don't want. And on top of that, they make me pay for return shipping and then don't give me a refund when they get the products back. Their website is also a mess, with customer inquiries not going through and no one following up. It's frustrating to deal with a company that doesn't take any responsibility. I've lost hundreds of dollars because of their mistakes and lack of decent customer service.