All reviews of Clementina West
Review about: Jack Rogers
Unusable merchandise, return issue
In my recent experience with this company, I ran into a big problem when I tried to return a pair of shoes that didn't fit right. I tried to send them back, but I hit a roadblock and couldn't get it done. It was super frustrating to be stuck with shoes I couldn't wear, and it felt like the company wasn't listening to my concerns. They're great at sending out products, but they really dropped the ball on customer service for returns and dealing with unhappy customers. It's really disappointing to see them not showing any empathy or support for customers who have real issues with their purchases.