All reviews of D Tom
Review about: KUIU
Guide Jacket
Purchased 1200.00 worth of Kuiu clothing a few years ago. Warranty stated lifetime guarantee. The Guide Jacket was only used on 2 hunting trips and I emailed the company last week about the jacket that was falling apart on the sleeve. They told me at first that it is warranted and I can get a new jacket. Then warranty dept contacted and told me no, that the jacket was a few years old and although it was lifetime warranty they would not replace it. DO NOT buy from this company. They do not stand behind their products and will not return my emails !!!!
Review about: KUIU
Guide Jacket
Beware of their "Lifetime warranty" which states "this warranty lasts for the lifetime of the product"! I purchased a guide jacket in 2011 and only wore it casually--never on a hunt. Recently I packed it for a trip and found that the glue on the seams around the arm vent zippers failed on both arms. After contacting customer service to make a claim on the lifetime warranty, I was told, hey, it's 11 years old and "Industry wide, the average lifespan of a softshell jacket is roughly six to seven years as has been compared with Arcteryx, Patagonia, and other top level brands across the industry."
Nowhere on the Kuiu website do they state that the lifetime of their softshell jackets are an industry average 6-7 years. They referred me to a third-party repair service who has quoted me approximately $50/arm plus shipping.
Lesson learned: not only does Kuiu fail to honor their warranty (they've breached the warranty), but their products are .... I have a Sitka softshell jacket purchased 1 year before and which I have worn on elk, geese, grouse, pheasant hunts and the seams are fine.
Same with me. Arm vent zipper seams came unglued and they refused to honor their "lifetime warranty." See my review.