Bought my husband a jacket and it was too small. Used return shipping label to send back on December 28, 2020. It has been over 2 weeks and still no credit for the returned jacket. Return process is super slow!!!! Called and spoke to a Kuiu Customer Service Rep and she was absolutely on of the rudest reps I have ever encountered. I will never order from Kuiu again!!! Order a pair of gloves too and threads started coming loose in less than a week. I emailed their warranty department almost 2 weeks ago and still don't have a resolution!!! Their customer service is unacceptable!!!!
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Bought my husband a jacket and it was too small. Used return shipping label to send back on December 28, 2020. It has been over 2 weeks and still no credit for the returned jacket. Return process is super slow!!!! Called and spoke to a Kuiu Customer Service Rep and she was absolutely on of the rudest reps I have ever encountered. I will never order from Kuiu again!!! Order a pair of gloves too and threads started coming loose in less than a week. I emailed their warranty department almost 2 weeks ago and still don't have a resolution!!! Their customer service is unacceptable!!!!