All reviews of Demetris Grimes
Review about: GameStop
PS5 console with included game controller
I bought a PS5 from this store and man, it was a total letdown. When I got my order, turns out they sent me the wrong controller. So, I tried reaching out to customer service but it was tough to understand the reps because of language issues. Finally, I talked to someone who told me I had to send the whole console back since they didn't have the right controller in stock. I asked why they didn't just send the right one in the first place, especially after messing up my order. Dealing with all the miscommunication and the hassle of waiting even longer for the right controller got me so frustrated and disappointed. I definitely wouldn't recommend buying from this store because their customer service is terrible and they clearly don't pay attention to the details.