All reviews of Dora Ritchie
Review about: Samsonite
Repairing non-guaranteed suitcase
I had this old suitcase that I bought from your store without a warranty and the zipper was busted, so I took it to your place to get it fixed. The whole experience was kind of a bummer, to be honest. They asked me for the receipt, even though I was cool with paying for the repair since it was out of warranty anyway. I showed them the receipt like they wanted, and then they told me they didn't have the right zipper for it, even though the suitcase was only 8 years old and still in good shape. I ended up having to buy a new suitcase because they couldn't fix it, and it feels like a waste since Samsonite doesn't really focus on repairs. So, I think I'm gonna look for a different brand next time I need luggage.