All reviews of Franz Hahn
Review about: Hayneedle
Barcolounger with in-room delivery
My experience with Hayneedle was pretty disappointing. I decided to buy a Barcolounger with in-room delivery, thinking it would be easy and convenient. But it turned out to be the opposite. When I got the email saying my order was on its way, things started to go downhill. The customer service was no help at all when I tried to find out where my shipment was. The product just sat in a warehouse for 5 days before being sent to the wrong delivery service. I had to make a lot of phone calls before finally getting my order, but it was just left on my curb instead of being brought inside like they promised. And to top it off, the couch was damaged by the delivery forklift, so I had to lug it inside before it started raining. Although Hayneedle did give me a 30% discount for the damage and refunded the extra $99 I paid for in-room delivery, the whole ordeal was a headache. I wouldn't recommend Hayneedle to anyone because of their unreliable drop shipping process and lack of control over the delivery service. I definitely won't be buying from them again.