All reviews of I. Baumbach
Review about: Chaco
Sandals with broken warranty claim
I just bought a pair of sandals from your store, and I was pretty bummed to discover that the warranty policy I had counted on isn't valid anymore. About 10 years ago, I got these sandals with a warranty that promised replacements for any problems, not just manufacturing defects. I was okay with paying a bit extra for them because I knew I could get a replacement if they failed, but now I'm out of luck. It's really disappointing and has me second-guessing the quality of the product.