All reviews of Janelle Koepp
Review about: Shoes
Exchange process issues
I had a rough time trying to exchange something at that store. They were updating their system, so I couldn't talk to anyone in person. I sent an email like they said, but I never heard back. And when I tried to swap out my shoes, they charged me a return fee, even though it was supposed to be an exchange. I've been trying to get a refund for the fee, but I can't seem to get a hold of anyone. It's been frustrating.