All reviews of Jessica Fuller
Review about: Pawp
Insurance plan
I have mixed feelings after dealing with the company last night. The vet was TERRIBLE. I had a puppy who I told them had been having intermittent vomiting and diarrhea for 3 days and that it was getting worse, who I indicated had been directly exposed to a parvo positive dog, and they still wouldn't consider it "an emergency". She said, "it's critical but not an emergency." What does that even mean??? If it's critical, it's an emergency. She showed zero empathy to my emotional state of distress and was quite rude. She told me it wasn't an emergency until he became more lethargic aka until he's half dead I guess. ANY dog who has been having diarrhea and vomiting for 3 days is at risk for dehydration. I was an animal science major, I'm a lifelong rancher, and I'm highly involved in dog sports so I'm fairly knowledgeable compared to an average pet owner and not one to over-react. I called customer service, explained the issue, said I was taking my dog in regardless and said I wanted to cancel. They were very nice. About 20 minutes later, they called me back and said that if I did take my dog in and he got admitted or tested positive for parvo, they would still be able to help. For that reason and that reason alone, I didn't cancel the policy. FYI: it wasn't parvo but it WAS a very bad stomach bug that required sub q fluids and 6 different medications and the vet said it would definitely have progressed without aggressive treatment.
So good customer service but their vets .... Maybe if your dog is actively bleeding to death or choking or its head falls off and rolls across the floor, they will approve you ahead of time. But if they're just sick as ..., you're ....