All reviews of Kariane Graham
Review about: Rituals
Handwash and hand cream
I recently bought refill bottles of handwash and hand cream from this store. Unfortunately, when my order showed up, the handwash bottles had leaked in the box, making a big mess. But I was pleasantly surprised by the great customer service I got. The Yodel delivery guy noticed the problem right away and took the damaged package back on the spot. I called customer service and the nice lady I talked to was really helpful. She gave me the choice of a replacement or a refund, and I chose to get a replacement. The next day, the delivery came in good shape, with the same driver making sure everything was fine this time. Despite the initial issue, I had a good experience thanks to the quick fix and awesome service from both the store and the delivery driver.