All reviews of Kelly Hermiston
Review about: Easy Spirit
Shoe sizing and ordering experiences
I recently had a pretty disappointing experience with the company's website. Basically, my account had the wrong info, and I couldn't get a hold of anyone for help through chat or phone. At first, they didn't have my size in stock, but then suddenly they did on the same day, which was really confusing. Not being able to buy what I wanted, get the right details, fix errors, swap stuff out easily, and have clear communication made the company look pretty bad. And the shoes I got didn't even fit right, which just added to my frustration. On top of all that, getting charged for return shipping and restocking fees was not cool. This whole experience was a pricey lesson for me, and I'd warn others to avoid this retailer.