All reviews of Leif Considine
Review about: Jenni Kayne
Gift sweaters - wool and cashmere
It's just mind-boggling to me how a brand as big as this one can get it so wrong with their customer service. Let me tell you about my experience trying to return some items. I got two really nice sweaters as gifts, one wool and the other cashmere. Problem is, I'm super allergic to fuzzy fabrics that drive my skin crazy. The first time I tried to return one of the sweaters, I called beforehand, explained the situation, and even specified on the return label that it was a gift. But what happened? They ended up refunding the person who bought it, leaving me embarrassed and irritated. I thought maybe things would be different the second time around, so I gave them a ring almost two years later. Nope, same old disappointing result. No holiday return extension, and because it was sent to me by someone else without a gift receipt, they couldn't give me a refund or exchange. And to make matters worse, it was past the 21-day deadline, so they completely washed their hands of the whole thing. With the prices they charge, you'd think they'd have better customer service in place. They seriously need to step it up and revamp their policies before moving forward with expansion. Bad customer service is the quickest way to send me running from a brand.