All reviews of NANCY VAN
Review about: Weston Supply
Heated gloves
They only SHOW 5 star reviews on their website, doesn't that seem a bit suspicious? I ordered a pair of heated gloves on 12/13/21, they were not even shipped until 12/30/21, received on 01/04/22. Only had 7 days to try out and they did NOT heat up as shown or described on website. Tried out on 01/08/22 since I work during the week and we go out riding (UTV) on Saturdays (enclosed cab with heater). We hike so I wanted some heated gloves since my fingertips always get cold in the winter. Tried them out on 01/08/22, did not work so I thought I would give them one more try the next Saturday 01/15/22, still did not work. Contacted customer support, you can only email, they will not talk to you on the phone. Got an email back stating I should try all of the steps listed in the directions booklet (already did that TWICE) then I should turn the gloves on high, leave to heat up for 10 minutes then take a thermometer and test the temperature and send them a picture, SERIOUSLY? Email them back, told them I did not have a human thermometer in my house since my son was now an adult and I had had no use for one for years. They then email me back and tell me it has been past the 30 days since I had ORDERED so I could not get a refund. SERIOUSLY??? It took them 17 DAYS just to mail my order and another 5 for me to get it, 22 days and they think they should only offer a customer 30 TOTAL DAYS AFTER ORDERING to file for a refund. TOTALLY OUTRAGEOUS AND UNREASONABLE!!! Complaint filed with BBB and my credit card company!
Review about: Weston Supply
Heated gloves
They only SHOW 5 star reviews on their website, doesn't that seem a bit suspicious? I ordered a pair of heated gloves on 12/13/21, they were not even shipped until 12/30/21, received on 01/04/22. Only had 7 days to try out and they did NOT heat up as shown or described on website. Tried out on 01/08/22 since I work during the week and we go out riding (UTV) on Saturdays (enclosed cab with heater). We hike so I wanted some heated gloves since my fingertips always get cold in the winter. Tried them out on 01/08/22, did not work so I thought I would give them one more try the next Saturday 01/15/22, still did not work. Contacted customer support, you can only email, they will not talk to you on the phone. Got an email back stating I should try all of the steps listed in the directions booklet (already did that TWICE) then I should turn the gloves on high, leave to heat up for 10 minutes then take a thermometer and test the temperature and send them a picture, SERIOUSLY? Email them back, told them I did not have a human thermometer in my house since my son was now an adult and I had had no use for one for years. They then email me back and tell me it has been past the 30 days since I had ORDERED so I could not get a refund. SERIOUSLY??? It took them 17 DAYS just to mail my order and another 5 for me to get it, 22 days and they think they should only offer a customer 30 TOTAL DAYS AFTER ORDERING to file for a refund. TOTALLY OUTRAGEOUS AND UNREASONABLE!!! Complaint filed with BBB and my credit card company!
My review was for Weston Store, NOT Weston Supply....my fault, this was listed under the Weston Store leave reviews
My review was for Weston Store, NOT Weston Supply....my fault, this was listed under the Weston Store leave reviews