All reviews of Rachel Kleitches
Review about: Ellie
Subscription Box
okay, here's the thing. The idea of this sounds super appealing, however, the fact that the website only puts out their new stuff on days 1-5 of the month means the website ALWAYS crashes meaning you have to go to customer service to get anything done. I went through customer service and they still didn't get my order right meaning I was forced to skip the month. No money back, no refund, not even a ~oops, sorry about that~. The website itself doesn't even have a review for the service, only reviews for the product. The product is actually pretty nice and soft but you won't get what you want/are paying for. Have fun being on hold with customer service all day.
Yep!! No customer service! Called, emailed, no replies. Not sure when they went sour because I’ve had the subscription for a long time but I ended it.
I’m having problems with them too! The costumers service never answer!!! I’ve tried emails, phone, instagram! This company sucks!