All reviews of Thomas Larsen
Review about: KUIU
Jacket and pants
So dissapointed by a large company like this. Have spent a lot of money here on an order 18th august, and my package is somehow lost in transit, the latest update is on the 20th of August where it says «shipping information received».
I have tried to reach out to the customer service several times, where the first couple of response was that it wasn’t anything wrong, and the last response was for over an week ago (10 days) where they gonna check it further.
they have no given any good response, and for 10 days I haven’t heard anything despite for my follow ups and emails that has not been answered.
KUIUs customer service has some major flaws. Lack of response is the worst kind of response.
They should at least give me some updates and status for when you are gonna fix the problem and send me the gear I have paid for. Been waiting patiently since 18th August.