All reviews of U. Mayert
Review about: Lensabl
Quick exchange process
I just had to exchange my glasses using this service and I have kind of mixed feelings about how it all went down. On one hand, the exchange itself was real quick and easy, which I totally appreciated. But on the flip side, I was totally left in the dark when it came to getting updates about my order. I never got any emails telling me what was going on with my original or replacement glasses, so I was stuck having to constantly check my account for any updates. And even then, my account wasn't updated properly, especially with the replacement order. So when my new glasses showed up out of nowhere, it was a total surprise. I had to reach out to customer service myself just to get an update, and man, was that frustrating.