All reviews of Xander Kuhn
Review about: Bottega Veneta
Bag with faulty zipper
I bought a bag from this brand while I was traveling, and when I got back home, I tried to open the bag and the zipper's pull tab broke off in my hand. I contacted customer service for help, but unfortunately, they weren't very helpful. They just told me I needed to either bring the bag in person or ship it back to the store, and they said I couldn't get a refund, only an exchange or credit. This lack of customer service really made me frustrated and disappointed. I've had bags from this brand before and they were always good quality, but this bad experience has made me not want to buy from them again in the future. I suggest saving your money and going with a different brand for better quality products.