VontronixTV

Reviews, complaints and customer experiences (19)

I have had vontronix for about a year now and about 6 months I got charged twice but was refunded for one of the in two days. I now have been charged twice again and these charges appeared on June 24 and 25 and they still refuse to refund me. Be careful of these people.

Vontronix will not allow you to log on to sire to cancel subscription.I will have to go to my bank and cancel my card,so think twice before applying for a subscription for them.

Customer service is beyond horrible. Man with the deep yet miserable crotchety voice is just that. Was suppose to get my bill altered 3 times now in over a year due to bad service and it STILL has not been corrected. Instead of taking more and more clients how about you update your own network that has had the most issues by far, especially when it comes to any live sporting events. It is so horrible that you'd rather just watch and read the "play by play" format on ESPN. Other than the pricing the rest is garbage...but I guess we all get what we pay for.

Very rude reps, called 12 times in a day to help find out why the app wasn't working right. Finally after Alex introduced my user name and password to my account the app worked right. The need better reps to help.
Also YOU CAN STREAM OF 2 PHONES TO MAKE IT WORK RIGHT. THEY ARE SAYING IT CANNOT BE DONE. WELL GUESS WHAT IT IS WORKING CORRECTLY. YOU ALL DONT HAVE POLITE REPS ANSWERING PHONES.

Been using their service since September. Never had too many issues except them getting rid of movies and series then try to upsell me to something called premium. This week I told them to cancel my service before the new billing period. They cancelled me, but charged me for the next month. Then asked me why I think I'm entitled to a refund. Well, because I don't want your service. They informed me, I'm basically stuck with it for another month but won't be charged again. So, I will file a fraud complaint with my credit card company and anyone else I can.

Called vontronix today because out old Firestick had broke and we were trying to install Vontronix on a new device and kept getting an error code. We spoke to Dewayne (yeah right) and he told us that we would have to sign out of the old device in order to use new one. We told Dewayne our old firestick was physically broken. We were told that there was nothing they could do. They could not even give us a new username and password.
Their customer service is just some guy in another country sitting at home who doesn't know how ass from a hole in the wall.

I mainly got to watch Greek channels. I downloaded the app and the only foreign channels are Canada and Philippine. I called to complain and I was told that they asked me if I wanted the pro or the regular. Is true that someone called me to give my username and password but the guy had such a terrible accent that I couldn't understand what the hell was talking about. They said that is nothing to do and I am stuck with it for 6 months. Needless to say that I marked my calendar to call and cancel. Service SUCKS!!!

Half way through the super bowl our service goes out. Since they have sold out to India, you cannot get anyone. Are you kidding me. This service is not worth the price however cheap you get what you pay for. We are going back to cable. It is worth the price. We are getting every other station except for the super bowl.

Had for several months, upgraded to Pro because of buffering. Better but still problems daily with things playing. Stations like ESPN too. Not working today at all and can’t watch NFL playoffs. Called and recording was told to leave message. Also message them thru Facebook messenger, no response! Help? Any streaming tv you recommend? Bye bye Vontronix Tv!

Customer service does not exist, never can get ahold of anyone

Always buffering and I run close to 100 megs of internet. VOD library will not play movies without buffering or kicking you out.

Buffer buffer buffer. Not worth $5.00

this appt bad is always buffering not like they advertised.

This guys are a rip off !!!!!! . I just started and i got and email that i had two TV s for 29.99 fro the pro .... i called and talk to this guys mark witch seen to be the only employee. Them the apparent manger call me back and told they will not back the email they send me, them he told me to go and hell or short of it.
customer service suckkkkkkkkkkkkkkks and low life bastards....