Audible4 reviews
This score is based on 4 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Mixed start, smooth finish
I was halfway through and about to toss my e-reader across the room because the audiobook wasn't what I ordered. It stuttered, parts sounded like another language, and the narrator jumped around like someone mixed chapters. Delivery-wise the file showed up fast and clean, so I blamed the title, not the download. I contacted customer service with low expectations, skeptical I’d get any real help. To my surprise they replied the next day, empathetic, and walked me through options without trying to upsell me. They explained returns for credit purchases versus cash and offered an exchange, store credit, or a partial refund after review. I picked store credit and it was swapped out in a couple days — painless. Could the process be clearer on the website? Yes. Would I prefer cash refund? Yes. Still, the rep turned a frustrating start into a good ending. So if you hit a dud, reach out fast and keep your order info handy — it helps. I'm annoyed I had the problem, but pleased with how they handled it.
Two accounts, one headache
I’d apparently been paying for an Audible UK and a US account at the same time without realizing, and when I finally checked I hoped support would just fix it. Nope. Customer service told me accounts can’t be merged, credits won’t transfer, and purchases stay stuck. That part was really frustrating — felt like two pockets of stuff I couldn’t use. Still, the app itself is slick and the titles I do have sound excellent, so I’m not ready to ditch it completely. I told my friend who recommended it what happened; she was surprised too. Mostly I want Audible to sort account management so it matches the rest of the experience. Small hope: better cross-region fixes would make this five-star for me. Emotionally annoyed but still a fan of the content.
Finally a little relief
I’d been annoyed for months, paying for Audible UK and US without realizing it. When I finally caught it — that moment was weirdly satisfying. I called support expecting more tedium but one rep actually dug in, paused, and offered to refund one month and move some credits. Not everything was fixed, no, but that small patch — getting most credits usable in my main account — was the relief I didn’t think I’d get. It felt surprising, like, okay maybe this won’t be a total hassle. Before that I was stuck jumping between apps and accounts, getting nowhere. If you run into the same mess, try asking specifically for a credits check and escalation — and be persistent. I still think their systems could be way better, and service varies, but that moment when I saw usable credits in one place made me breathe out. So yeah, not perfect, but definitely helped enough for now. Wish they'd simplify it though — would save people a lot of time.
Commute test, mixed bag
I tried it on my commute a few weeks ago, mostly curious. At first the app looked slick, and the narrator voices are actually pretty decent, so that was a small win. But finding things I actually wanted? Total headache. The recommendations feel like the same six titles on loop, and search filters are oddly limited, so I ended up scrolling and scrolling instead of listening. The pricing makes that worse — monthly fee, then extra per title, and an opaque credit system that I didn’t bother to learn. Chat support claims to be a person but reads like a script; transparency would be nice. For now I’ll use the library and thrift shops more often, and dip into this service only when something specific calls me.
About Audible
Audible is a digital audiobook and spoken-word entertainment company. It operates a subscription-based service and online store offering audiobooks, podcasts, and Audible Originals for listeners using mobile apps and compatible devices. The catalog includes titles from major publishers as well as exclusive productions. Audible serves consumers interested in audio content across multiple genres and languages, including commuters and frequent readers. Audible is a subsidiary of Amazon.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: April 2026
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Review with most votes
Finally a little relief
I’d been annoyed for months, paying for Audible UK and US without realizing it. When I finally caught it — that moment was weirdly satisfying. I called support expecting more te... Read onBy: Roberto Kihn