iubenda34 reviews
This score is based on 34 genuine reviews submitted via US-Reviews since 2023.
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Knew I was happy when support fixed it fast. Price slightly high.
Relief After Support
Annoyed by their spam, but when support stopped it fast I felt relieved and satisfied.
Odd domain notice
Got an email yesterday about a long-unused domain. Looked scammy. Interface felt clumsy. Support replied faster than expected.
Mid-fix relief
Was midway through fixing our site's consent flow when Daniele chucked in a smart snippet that actually fixed our analytics. Daily reports breathed easy after that.
Quiet relief
Halfway through setup I assumed it would be a mess, but the moment the banner finally behaved and no weird popups appeared I relaxed. Still clunky in places and support took a while, but it worked — that was the point. If you're careful with settings it's fine; wish docs were clearer, though.
Quietly fast support
Oddly fast and actually useful - responses were precise, got the cookie banner live within hours. I'd had worse waits with other vendors, so that was a nice surprise. Not the cheapest, but fair; you get what you pay for.
Support stuck with me
maybe smooth out the session timeouts.
Unexpected help
Saw Iubenda on a buddy's site and tried installing — ran into a mess. Gioele guided me through, was patient and fixed it fast; honestly kinda surprised.
Starter plan surprise
check the fine print, and don't trust a pretty dashboard.
Not thrilled but not everything was awful
I almost didn't sign up because I kept reading about recurring charges and hard-to-get refunds — had a bad experience before with another service, so I was nervous. I needed this for a small personal site I used when taking freelance gigs, nothing fancy. It actually worked fine while the site was live, which surprised me, honestly. Then I took the site down and forgot to cancel the subscription before heading overseas for three months. Sure enough, I got charged again while I was away. Figured I’d sort it when I got back, expecting some flexibility since there was no active site tied to the account. Nope — I asked for a refund and they said no, flat out. They brought up a two-week policy and that was that. To their credit, the billing and cancellation pages were straightforward and the product itself did what it promised; on the other hand the human side felt pretty cold. So my initial doubts about recurring fees were justified, but not everything went wrong — the service performed, it was just their refund stance that left a bad taste. I won’t use them for anything I can’t pause or cancel easily in the future.
Cautious start, happy finish
I half expected trouble when I saw the billing emails—been burned before, so yeah, skeptical. But after a few tense messages and one awkward phone call, their support actually stepped up and sorted things out. It took a couple tries to explain what happened (and I repeated myself, sorry), but they removed the old payment method, confirmed charges were blocked, and followed up to make sure delivery timing was ok. Delivery arrived right on schedule, in good shape, which honestly eased my mind more than the emails did. Not perfect—price felt a touch high and the billing hiccup was nerve-wracking—but overall I'm pleasantly surprised and would try them again next time, maybe.
That inbox nag you didn't ask for
out of nowhere I started getting emails that say my site has “privacy” or “compliance” problems. I never signed up for that mailing list — nope — and the messages keep coming, polite-sounding but pushy. The delivery is weirdly persistent; they land multiple times over a few days and don’t seem timed for any helpful cadence. I clicked once to see what they meant and quickly felt like I’d been steered toward a sales page, not support. Customer service? Basically non-existent for me. I tried to find an obvious unsubscribe link and, long story short, it was either hidden or ineffective. I did reach out and got an automated reply that didn’t address the issue, then silence. That lack of human contact is the worst part — you want a quick clarification, not canned copy. So, pros and cons: the messaging uses useful words (privacy, accessibility) that get your attention, but the way it’s delivered and the thin customer response made it feel spammy. A wish for them: make unsubscribe simple, label scans clearly, and offer a real person to talk to when asked. If you care about your inbox and decent customer support, be cautious. I’m annoyed and a bit worried about repeat sends, but if you try to engage, document everything and be ready to mark it as spam if nothing improves.
Privacy and Cookie Policy purchase
I just bought a Privacy and Cookie Policy from this service, and I have to say I'm really impressed with how they helped me out. The whole thing was super easy to do, and the support team was really quick in helping me set up the V2 Consent Mode for Google on my website. I want to give a shoutout to one of the team members who went out of their way to make sure I was happy with everything. I definitely recommend this service to anyone looking for similar products.
Quick and helpful customer service
The customer service here was amazing! They really came through for me and we talked a lot until everything was fixed. It was so nice of them to help me on a Sunday, it really shows they value their customers. I just wanted to say thank you for all your help!
Fanstical customer service, great help
You all are amazing! I was really stressed out and not acting my best, but Sara was so kind and really helped me out. Your customer service is honestly the greatest. I truly appreciate your patience and assistance. You all are fantastic!
Legal documents creation tool
I just used this cool legal documents tool to make Terms & Conditions and Privacy Policy docs for my website in two languages. It was easy to use and had everything I needed. I think it's awesome and would totally suggest it to anyone needing to make legal docs quick and easy.
Quick resolution of technical issue
I gotta say, the help I got was pretty quick and totally fixed my issue. Honestly, it was my mistake, but I couldn't figure out what was going on. Hey, it happens to the best of us, right? The way they sorted everything out so fast and with such ease, especially with it being a "free" plan, really blew me away. Huge shoutout to Daniele for all the help!
Privacy policy and cookie policy assistance
I have to admit, I was really impressed by the helpful support and easy-to-use platform that this service offers. Privacy and cookie policies can be really confusing, but Iubenda makes it all straightforward, even for someone like me who isn't an expert in these things. The fact that they keep everything up-to-date is a big bonus for me. I did have a bit of trouble adding the policies in multiple languages on my website, but when I asked for help, they quickly gave me the info and links I needed. All in all, I'm very happy with the service I got.
Private email address exposed on website
I was really surprised to find out that the plugin I had for WordPress accidentally showed my email address on my website without me knowing. This big privacy issue has made me reconsider how much I trust that plugin, and I definitely won't be using it anymore.
Website plugin issue resolved quickly by professional consultant
I ran into a problem with a plugin on my website that was giving me the wrong notifications. Luckily, a consultant was able to help me out quickly and professionally. Marta Patriarca really came through for me, and I'm really happy with the service I got.
About iubenda
Data privacy isn't just about compliance, it's transforming into a promoting and operational advantage for some organizations. The General Data Protection Regulation (GDPR) is a test however it opens up immense business benefits that boost return on investment, like improved client loyalty and more effective tasks. By clearing handling data legitimately and safely, organizations can make security a special selling point. If you are in search of one such data compliance organization, iubenda might be the right plug for you. Read sincere customer reviews of iubenda here to learn more about their services.
About iubenda
iubenda is a full set of solutions to make a website or application compliant with the law, in different languages and legislations. The organization boasts to serve over 65,000 clients in 100+ nations going from big business organizations to fledgling startups.
Services of iubenda
iubenda products range from cookie solution, privacy policy & cookie policy generator with 650+ clauses, internal privacy management solution, and consent solution.
Compliments, complaints, and tips for iubenda
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Contact Information
Via San Raffaele, 1
20121 Milan
Italy
Categories iubenda
Page Statistics
Last update: October 2025
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Review with most votes
A Satisfied Client's Review of
As a client of iubenda, I have had a fantastic experience with the company. Their service is top-notch and their team is extremely helpful and responsive. I have been using thei... Read onBy: Hertha Anderson