Medical Supply Depot Reviews : Share your review & read experiences

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Medical Supply Depot

25% Would buy here again

Spotlight: What are our customers saying?
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E
Eric L Holley
US Postal service returned item on 4/8/21 ,have talked with this company several times and as of 8/9/21 still have not gotten the credit to me or my product back, gotten the runaround and claiming ...Read on
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Lori Mulhall
Ordered the shower stool and received rubber tips. Took 3 attempts and 3 weeks to get a response on how to return item. Was told is was not worth it for me because I was responsible for shipping an...Read on
O
Order Number: 335-412037
I ordered in March and have never received a shipping confirmation email regarding my order. I didn’t even receive an email about the delay or even a response to my many emails regarding my order. ...Read on
R
Rick Cooper
Be very cautious of their return policy and actually getting a refund. I followed the return policy exactly, got an RMA #, and sent back a item worth over $170. The item was received and accepted...Read on

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    Would buy here again
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    Bed rail

    US Postal service returned item on 4/8/21 ,have talked with this company several times and as of 8/9/21 still have not gotten the credit to me or my product back, gotten the runaround and claiming they never got the package back


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    Would buy here again
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    Teak Adjustable Shower Bench

    Ordered the shower stool and received rubber tips. Took 3 attempts and 3 weeks to get a response on how to return item. Was told is was not worth it for me because I was responsible for shipping and a restocking fee. The ad on their website was completely misleading. Even my order form said I ordered the teak stool. BUYER BEWARE. I am out the cost of the stool and the high shipping price.


  • Ordering

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    Would buy here again
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    Order Number: 335-412037

    I ordered in March and have never received a shipping confirmation email regarding my order. I didn’t even receive an email about the delay or even a response to my many emails regarding my order. I called a month ago and they said it would be 2 weeks When I would receive my order. I Never received my order. I Have already purchased what I needed somewhere else due to your lack of communication. I will never purchase from this company ever again. Nor will I recommend it.
    You can’t even give a 1 star rating. On this review, It defaults at 2. Here is my 1 ???? rating!


  • Ordering

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    Would buy here again
    Overall

    Bed Rails

    Be very cautious of their return policy and actually getting a refund. I followed the return policy exactly, got an RMA #, and sent back a item worth over $170. The item was received and accepted for full credit by Medical Supply Depot on February 7th, 2020. In late February, I called to confirm that all was ok and was assured my refund would show up on the credit card. Since no refund by May 12, 2020, I called again, waited 40 minutes for customer service, and this time also got a credit memo number from Molly and was assured that my refund would show in 5-7 business days. Today is June 29, 2020 and Medical Supply Depot is researching why the refund had not been sent yet. They can process an order in 24 hours to bill you, but a return takes almost 5 months to get a refund ? Laugh-fully, the hold massage you listen to while waiting says their most common comment is "Boy that was fast"...


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