NordVPN39 reviews
This score is based on 39 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quick surprise
Got it quick, support actually answered when I called — not perfect, but solid, would recommend though.
Low-key peace
Feels calmer using it, setup was quick, didn't expect that extra safety though
Finally fixed
Paid for two extra years, they didn’t show up at first — had to call. When account updated, I was relieved; not perfect but solid
Layover relief
On a layover, needed it after a previous hack; delivery slow, customer service helped, now I relax
Nice delivery, easy setup
Got it quicker than I expected, customer support helped with the static IP—friendly and patient. Setup was easy on all devices, only wish the price was lower.
Half-baked VPN
Feels unfinished — some apps still detect it and shut down, kind of annoying, been there before.
Quiet fix, works most days
Took a few tries, now home WiFi stays steady for streaming—still drops once in a while
Travel-tested, surprisingly calm
I hesitated to buy while traveling for work—worried about slow connections and blocks. After months, app’s been solid, no drama, honestly relieved and very glad.
Quick, painless refund
They refunded me without a fuss — I canceled after switching apps because it didn’t fit my back-pain routine. Agent was chill and fast, not flawless but pretty good.
Mostly solid, with quirks
Saw it on a forum and told a friend to try it — works reliably for me, but sometimes blocks sites randomly, so you have to troubleshoot.
Worth the switch
Switched from another VPN a year ago and was skeptical at first, but it's been solid — fast on phone and laptop, simple to use, and pop-up discounts.
Coworker tipped me
Was scrolling and a coworker flagged this one, so I ordered — mostly to test delivery and support. Shipping arrived on time, customer service answered fast and walked me through a mess of questions, calm and clear. Kinda relieved, honestly.
Skeptical at first
problem fixed and I'm relieved. Luciana Beltrán handled my install issue, reviewed my setup and walked me through clear steps, I followed them and it worked. I've had worse support before, so this was efficient.
Cashback vanished, support shrugged
they never paid the cashback and support basically gave up. I signed up in November 2022 on a 90% cashback deal, paid £80.68 and expected £72.61 back. The cashback never showed, so I asked my rewards site in December to add it. Then I kind of forgot, and a year later in November 2023 it was still pending. Rewards told me NordVPN rejected the claim. NordVPN replied (four times) that the payment didn’t track and since I was past the 30‑day refund window they couldn’t do anything. Then the subscription auto‑renewed and I couldn’t cancel the charge. Compared to other companies that at least try to sort things out, this felt like being brushed off. Annoying, but I’m also a bit relieved I finally checked and got an answer — even if it was the wrong one. Lesson: screenshot everything with cashback offers.
Charge sorted, actually relieved
they explained the 30‑day trial, switched my renewal settings and refunded the extra month. That’s the moment I knew it would be fine — calm, no drama. Still wish the trial was clearer at checkout, and the price could be lower, but I'm glad it worked out.
Smooth switch, with a little hiccup
for a bit the app refused to use mobile data and basically acted like a kill switch until I turned it off. Annoying, yes, but support walked me through a few phone setting checks and they spotted the setting that was blocking it. Shoutout to Raquel from support — calm, clear, and got my phone working on cellular. After that, it’s been smooth sailing; speeds are good enough for HD video and the built‑in dark web monitoring is a nice extra that I actually check now and then. Not flawless — the mobile hiccup was real — but overall it’s well designed and the customer service made the difference. I’ve been using it daily and would recommend it to anyone who wants solid protection without too much fuss.
Works fine until you need help
the VPN itself ran fine most of the time, but the customer support made the whole experience a major headache. I realized that pretty quickly when my hardware security key stopped being recognized — that was the trigger. I had to reset the key and figure out how to re-add it to my account (a little annoying, but doable). Most services I use had fallback options or clear steps to restore access, but this provider did not make it easy. I spent hours reading help articles, trying different account recovery routes, and then emailing support with screenshots of my bank showing the charge and the order confirmation they sent me. Every reply from support asked for a specific receipt that lives inside the account I couldn't access. So there was this circular problem: show proof that lives behind the login you can't get into. I got stalled, repeatedly. The bot on the chat is basically useless — it asks the same things, suggests the same FAQ links, etc. After a long, pointless back-and-forth I finally reached a live person via the chat flow, and that agent unlocked the account right away, which was a relief and surprisingly fast once I actually got through to them. So yes, there is a functional team somewhere, but getting to them is hit-or-miss and takes too much time. Right now I'm still waiting on the verification emails for the backup codes; they supposedly send a code to my email but it never lands in my inbox or spam even after requesting it multiple times. My advice to the company: accept alternative proof like a bank statement screenshot, or provide a better out-of-account recovery path. My advice to others: keep copies of backup codes somewhere safe outside the service (I should have done that), and be prepared to spend time if something breaks. Small unexpected positive: once a live agent got involved they solved it quickly, so the support team can do good work — it's the process to reach them that needs fixing.
Dependable VPN
I just wanted to share that I've been using this VPN service and it's really come through for me in terms of keeping my online stuff safe. The interface of the VPN software is super easy to navigate, which is a big plus for me since I've tried other VPNs that were a pain to use. They've been quick to help me out with any problems I've had, which gives me peace of mind knowing my online experience is in good hands. All in all, I'm super happy with how well this VPN has been working for me.
Overpriced VPN subscription
I signed up for this VPN thinking it would be great, but I ended up not using it at all because I had other things going on. Then I got an email about them billing me without warning - not cool! Thankfully, I contacted customer service and Isidora, Marta, and Victor were really nice and assured me that I wouldn't be charged anymore. So, I guess that's a plus, right?
Lots of server options
There were a bunch of different servers I could pick from, which was nice. But then, my payment information got sent to some company I never heard of, and I couldn't cancel my account. Now, I can't even use the VPN that I paid for. Not cool, NordVPN!
About NordVPN
Using the Internet today is a big risk. The number of attacks on organizations and individuals is increasing daily. Hence, there is the need to put up every type of protection you can while surfing the Internet to reduce the chances that someone will be able to steal your information. Apart from an antivirus, another good protection you should have on your computer is the VPN. You could consider patronizing NordVPN to help you with their VPN services. However, you should first read honest customer reviews about NordVPN to know what their other customers are saying about them before you patronize them.
About NordVPN
NordVPN was founded in 2012 by 4 childhood friends. After experiencing intrusive government surveillance, content control, and internet censorship, they decided to create a technology that they hoped will liberate how people use the internet. They felt the surveillance and control were making the internet lose its major purpose, hence, they came up with a solution to avoid the restrictions. They claim to currently have more than 14 million users across the world with recognition from IT security specialists and tech sites.
Services of NordVPN
The services of NordVPN include keeping you anonymous while surfing the Internet and encryption of data sent to and from your computer to make it impossible for hackers to make sense of intercepted data from your computer.
Compliments, Complaints, and Tips for NordVPN
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Contact Information
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama
Panama City
Panama
Categories NordVPN
Page Statistics
Last update: November 2025
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Review with most votes
Using NordVPN for last one yea
I had plenty of fun with VPN, plus it helps, in nearly everything. I wasn't earlier much open to VPN, also adding that I didn't know about it :) It makes the searches less o... Read onBy: Kelvin Christ