Encounters Travel - Overall Rating based on 8 reviews
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Vietnam Family Holiday
The experience booking with the company was really smooth and impressive, but the actual tour itself was pretty disappointing. The itinerary they gave us seemed like it wasn't planned out well, and on top of that, it was way outdated. Like for instance, during the Halong Bay Cruise, the schedule they gave us was totally different from the one we saw on the website before we left. We found out that the cruise company couldn't follow that itinerary since 2015 because of new government rules. It made our tour feel like we were three years behind. Also, the tour leader in the North wasn't that great - he left us at the train station with the wrong info about when we'd get to Denang, and he took off before the train got there, leaving everyone else confused and with no help until it was time to board.
Jordan Explorer package
I would caution against booking the Jordan Explorer package with this travel company. We were told we'd stay in certain hotels, but last minute they switched us to much worse ones. The transportation was uncomfortable and there were more people in the group than they said there would be. The tour guide didn't help us at all with the problems we faced.
Egypt, Alexandria tour
Our trip to Alexandria, Egypt was a letdown because the plans kept changing suddenly without us knowing. We got there and found out things had been switched around without us being told beforehand, so we had no idea where we were supposed to stay. It was really confusing and made us feel lost and unsure of what to expect. On top of that, the hotel we thought we were staying at in downtown Alexandria got changed to a spot outside of town, which made everything more inconvenient and didn't help our trip go smoothly. It was frustrating not having a new plan laid out for us, so we ended up feeling unprepared and not sure about what was happening next. All in all, the trip didn't live up to what we hoped for because of all the unexpected changes and lack of communication.
Trip to Jordan
I booked a trip to Jordan with this company and I have to say, I was pretty let down by their lack of communication and customer service. The ongoing conflict in the region made me nervous, so I reached out multiple times to talk about my options and worries, but I never got a response. Finally, when I did hear from them, it was just to confirm that they canceled my trip and to tell me I'd only get a small refund because of the timing. I tried to get in touch with them way before the 20-day cancellation policy, but they seemed to be dodging me on purpose. It's frustrating to only get back a portion of what I paid for the trip. I feel like they tricked me and ripped me off. I won't be using their services again and I'd tell others to be careful with them too.
North India tour
My recent trip to North India was a bit of a rollercoaster. I had a blast exploring Varanasi, taking in all the sights and sounds. However, there were some bumps along the way that put a damper on things. The flights were poorly scheduled, cutting our time short at our destinations. And don't even get me started on the long wait at the airport in Delhi - talk about frustrating!
On top of that, the hotels we stayed at definitely needed some upgrades. I was expecting more from those 4-star ratings. And let's not forget about the bus rides - those were rough. The buses were old, bumpy, and had windows that looked like they were straight out of the 80s. Not the most comfortable way to travel, that's for sure.Tailored two-week holiday in Turkey
My partner and I just got back from a fantastic two-week trip to Turkey that we booked through a travel agency. We really wanted a vacation that fit our interests and schedule, so we decided to customize our own tour with the help of a guy named Gavin from the agency. He was super helpful and always got back to us quickly with all the info we needed.
The agency, Encounters Travel, took care of all the logistics and made sure everything ran smoothly by working with local agents. We saw some amazing stuff on our trip that we wouldn't have been able to see on our own. Overall, we had a great time and would definitely recommend this travel company to anyone who wants to plan a memorable vacation.Nubian Adventure Tour
I was so frustrated when I found out that I had to pay twice for the Nubian Adventure Tour because the company's partner disappeared with the money. I paid in full and then got hit with this news a month before the trip. Definitely lost my trust in them. If you booked a tour with this company, I suggest reaching out to your credit card company.
Trustworthy
I am a frequent traveler and have had the opportunity to use Encounters Travel for several of my trips. I must say, I am thoroughly impressed with their services. From the moment I reached out to them for the first time, I was greeted with exceptional customer service. Their team is knowledgeable, friendly and always willing to go the extra mile to make sure I have a seamless travel experience.
The online booking process is quick and easy, with a wide range of options to choose from. I also appreciate their attention to detail and the personalized touch they bring to every itinerary. Whether it's recommending unique experiences or making sure all my special requests are taken care of, Encounters Travel truly makes me feel like a valued customer.
In terms of the actual travel experience, everything has been smooth sailing. I have never had to deal with any issues or hiccups, and their 24/7 support has always been there for me in case of any emergency.
Overall, I am beyond satisfied with Encounters Travel and would highly recommend them to anyone looking for a trustworthy and reliable travel company.
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Trustworthy
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