CruiseDirect Reviews
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Reviews (20)
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Cruise planning with Girlie Canio
When I first contacted Cruise Direct about our cruise on OASIS OF THE SEAS, I lucked out by getting Girlie Canio as our Cruise Advisor. She gave me all the info I needed, answered all my questions, and led me through the whole process like a total pro. Girlie was super patient, even when I had to ask stuff for two other couples who were coming along. She took care of all their questions right away, so I didn't have to bug her for answers.
Not too long ago, I needed to ask Girlie for more time to pay for our friends whose Shengen visa was delayed, and she quickly got in touch with Royal Caribbean Cruise Lines to make it happen. Her friendly attitude, adaptability, efficiency, and quick responses were seriously amazing. I can't wait to work with her again for our next cruises.One of the Best Cruise travel agency with great customer service
For quite a long years our family has beens selecting CruiseDirect as our major platform to book cruises. Does not matter we live in Europe, we always received very good care and the most satisfying service from the Customer Service before and even after a cruise. Recently we booked cruise with NCL but could not resolve issue of their CruiseNext deposit, how to add it to our payments. We tried to get answers from NCL via e-mails but did not receive answer apart of confirmation of e-mail receipt. Mr.Enrique Bravo was a CS person who interfered , helped to find traces of the deposit and add it to payments already done. Many thanks to him and other Customer Service colleagues ! I highly suggest trying them out as well.
Customer service experience
I really just wanted to say a big thank you to the customer service rep who helped me out so much. Even though we were dealing with different time zones because I’m overseas, Girlie Canio really put in the extra effort to make sure all my questions were answered quickly and thoroughly. She was super professional, attentive, and patient throughout our conversations, and she made sure to pass along all my concerns to the cruise line and give me all the info I needed to make good choices. I was so impressed with the service I got from her, and I’d absolutely suggest her help to anyone who needs it.
First-time cruise booking
As someone who was going on a cruise for the first time, I was pretty happy with the service I got from CruiseDirect. I found their website easy to use, and I got connected with a guy named Angelo Gonzales pretty fast. Angelo was super professional and really knew his stuff. He took the time to walk me through all the different cruise choices I had. Thanks to Angelo's hard work, I was able to book a cruise for my family within just a few hours. I really appreciate all of his help in making the booking process really easy and stress-free.
Smooth check-in process
I had a problem when I was trying to do the online check-in on the cruise line's website. It was so frustrating because I couldn't finish the process. But I contacted customer support on CruiseDirect, and I was really surprised by the fast and helpful help I got from Angelo Gonzales. In less than an hour, Angelo fixed everything for me and I got my e-ticket from the cruise line not long after that. I was really impressed by the great service from CruiseDirect and Angelo Gonzales.
Great service from Michelle
I was really happy when I talked to Michelle! She got back to me super quickly and provided me with great options even though I didn't give her a lot of information. Thank you so much, Michelle, you're awesome!
Family vacation booking
Planning our family vacation through this company was easy. Maria Taboso, the agent I worked with, was so patient and helpful in finding the right cruise sail date and rooms for us. She made everything stress-free and fun. Whenever I had questions about payments or using vouchers, the customer service team was quick to help. Girlie Canio even went out of her way to get us specialty dining, even though I asked late. This company's team is amazing, and I'll be sure to recommend them to everyone I know.
13-day cruise trip booking
When I was checking out Priceline.com and Cruise.com, I gotta say CruiseDirect came out on top for me. They were quick to respond, super helpful, and their prices were hard to beat. But what really set them apart was the awesome rep I dealt with, AIZA. She was friendly, knew her stuff, told it like it is, and never rushed me. If I could, I'd give her a 7-star rating. All in all, my time with CruiseDirect was amazing, and I'd definitely suggest them to anyone planning a cruise trip.
Cruise booking with exceptional service
I wanted to let you know about my experience booking a cruise online. I had the pleasure of working with an agent named Aiza Quijoy. She was so professional and knowledgeable, it really put me at ease throughout the entire process. Aiza was super patient, helpful, and went out of her way to make sure I had all the details I needed to make the right choice. I couldn't be happier with the service she gave me and would definitely suggest her to anyone thinking about booking a cruise.
Group booking for cruise
My buddies and I worked with Maria Brenda Taboso for booking our recent cruise, and let me tell you, her service was top-notch. Maria knew her stuff and was always on the ball, answering all of our questions and requests in no time. She was super friendly and really made the whole booking experience easy and stress-free. Maria even went the extra mile to make sure we were happy with everything. I can't praise her service enough - she's the best!
Cruise booking for next year
I decided to book a cruise for next year and it was a breeze. The person I talked to, Angelo, was super helpful and patient. He spent over an hour helping me out and was really professional the whole time. I just wanted to give him a shout out for the awesome service he gave me.
Booking Assistance
I had a really great conversation with Aiza. She was so helpful and didn't rush me at all. Aiza took the time to answer all my questions and made sure everything was good to go for our family trip. She was amazing!
Cruise was fun
I had such a great time booking my cruise. It was seriously awesome, like oh my gosh. The person who helped me was just so nice and totally fixed all my issues really quickly. Thank you so much!
Modifying reservation
When I had to change my cruise reservation, Brenda was really helpful and professional. She made everything so easy and stress-free. I'm grateful for all her help and the fantastic service she gave me. I also really liked the advice she shared. All in all, thanks to Brenda's teamwork and professionalism, my experience was excellent. Best wishes!
Booked a cruise with them!
They were really nice and actually listened to me as a customer. I was having some problems with my cancellation, but they took care of it super fast. Mr. Armando was a huge help and he did what he said he would. I'll definitely be booking with them again down the line!
Prompt and efficient customer service
The customer service rep, Jalen, was super helpful and got my problem fixed right away. I was really impressed with how fast she found a solution and I just wanted to say thanks for being so professional. It feels really nice when a company actually cares about their customers and goes the extra mile to make sure everything's all good. Thanks again, Jalen!
Cruise inquiry
I was really impressed by the customer service I got when I called to ask about the cruise. AIZA was super patient and understanding, and she helped me right away. She made me feel important as a customer, and I was really grateful for that. Good customer service is rare these days, so I want to give a big shoutout to AIZA for going above and beyond what I expected!
Trip questions answered
I gave Maria Brenda a call to ask some questions about my upcoming trip, and she was so helpful! She was super nice and made sure I understood all the info I needed. Maria didn't rush me at all and was really professional. Thanks to her, my phone call was a great experience.
Cruise trip purchase
I've been looking forever for the perfect cruise for my family, and I finally found it on this website! The prices were so much better than others, and the customer service was incredibly helpful. I'll definitely be purchasing from them again!
Review with most votes
One of the Best Cruise travel
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