Viator54 reviews
This score is based on 54 genuine reviews submitted via US-Reviews since 2020.
Featured Reviews
Reviews (54)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Weekend beer crash course
Totally worth it — I was skeptical at first, but these two guys know their stuff, no, seriously. Learned Portuguese beers, ate like a local, and now I use their tips for weekend bar hops.
Called it quits
Not for me — I ditched their packages and booked tours myself. I bought the card because I was traveling with a sore back and wanted simple no-brainer options, but support was curt and condescending (Andrew wasn't helpful), so we found better tours.
Early-morning guide
I booked this on a whim the first morning in town and Gabriella showed up on time, clear directions, good customer service. The walk was informative, delivery smooth — felt genuine, a touch more lively than expected.
Two solid guides
Quietly enjoyed the walk with those two guides — they steered us through neat spots, shared beer and food tips, and explained local customs without fuss. Felt relaxed, learned stuff, happier than I expected overall.
Long drive, decent stop
I signed up thinking half-day sounded easy, but the trip felt like a marathon. Stonehenge itself is impressive and worth it, but the 2.5-hour ride was tiring, the driver mumbled and we never got the snack. I've had better tours, mixed feelings.
Booking went sideways
Paid for a reservation, then got a WhatsApp from the tour operator saying they couldn't accommodate us — the company refused a refund at first. Super annoying, but after calling and little stubbornness I got my money back.
Bus-side relief
Standing by the van, I was relieved — I booked this after a bad tour. The guide knew Soweto, took us to several spots, and the kids started playing with local children. Her flexibility made the day easy and she answered every question. Pretty glad it turned out okay.
Quietly impressed by Soweto
I saw the tour on a friend’s feed and booked. Neighborhoods felt authentic, locals were welcoming and the kids in our group immediately started playing with local children. The guide was knowledgeable, flexible and answered everything. I tipped her — was happy it worked out.
Came to relax, left annoyed
We drove up for a family boat trip — I needed a low-stress day after a hectic move and sore back — but the booking site listed the wrong meeting point. We missed the boat, called the operator who said the address was different, and Viator refused a refund or credit. Disappointing, still works when details are right.
No pickup, tour still okay
call operator directly
Morning shuffle
Right in the middle of getting ready I found out we'd been moved to a later slot and split from the rest of my group. The tour felt relaxed, the guide was great and the route pleasant, but having my anxious kid separated made it hard — it took the fun away. They've got good parts, just not perfect.
Waiting felt long, then wow
Felt like the morning would be ruined when we waited forever (bus trouble) — but the exact moment I knew I was genuinely happy was walking into that hilltop town with a glass in hand. The stops were gorgeous, the tasting actually surprised me — way better than some tours I've done before. A bit slow on logistics, sure, but I left grateful and smiling, honestly.
Not booking them again
Not something I'd book again. We lost over half an hour at the start because the bus broke down, so our stop in Monteriggioni got squeezed — annoying when I plan these day trips to break up a long workweek. The bus kept running slowly after that, mechanical hiccups and all. The sites were nice and the wine tasting was actually worth it, but transport and timing dragged the whole thing down.
Half refund, polite rep
Right after my sister-in-law pulled a muscle I called to cancel—I'd worried about their policy before buying, and those doubts stuck. They refused a full refund on the $160 ticket, kept a hefty fee and returned only part. The rep was surprisingly polite, but that didn't fix the policy. If you want flexibility, double-check terms. I’ll warn friends not to book without clear cancellation protection.
Left behind on the curb
30 until after nine. No bus. No call. Apparently the tour changed the pickup spot and nobody told us — felt like we were ghosted by a coach. Getting through to a real person was a joke and finding a phone number was like a scavenger hunt. This was supposed to be the trip highlight. Totally ruined the day. Other companies at least call.
Two bookings, one good day
double-check bookings and screenshots, insist on a refund if it happens.
Keep an eye on the fine print
I'd book here again only if you're careful about the cancellation fine print. We booked through Viator and the operator asked to move our tour to another day — we said ok to be flexible. After that the terms were quietly changed to no refunds. Later we got sick and canceled inside the 24-hour window they showed originally, but they refused a refund. People were friendly, not awful, so I'm grateful it wasn't a total mess, but double-check everything.
Weird date glitch, but usable
Saw the app on a friend’s phone and tried it because booking looked easy. The app feels clunky at first. A default date from a previous booking slipped in and messed up my reservation. I called support. Kenneth was brusque and didn’t help much. After pushing I got someone else to recheck and they fixed the date. Not great service, but once it’s set up the app works fine. I’d use it again, just more carefully.
A surprisingly easy day out
cool AC and a real toilet, not just promises. One pet peeve — people on calls — but Veronica handled it politely, asking for headphones. All in all a relaxed, useful day out.
Smooth, no-nonsense day trip
Started the morning thinking it would be chaotic, but things ran smoothly. The guide, Veronica, stuck to the schedule, gave clear historical highlights without turning it into a lecture, and left enough free time to walk around (which I appreciated). The coach was comfortable, air-conditioned and had a toilet — small detail, but it mattered. She also reminded folks to use headphones for calls or music; polite and practical. Booking was straightforward, confirmations arrived on time. I've had louder, messier tours elsewhere, so I was glad this went well. Price felt fair for what we got.
About Viator
Viator, a TripAdvisor company, is a leading online marketplace for travel experiences worldwide. It provides travelers with access to thousands of tours, activities, and attractions in destinations around the globe. Users can read reviews, compare prices, and book experiences directly through the site. Viator's offerings range from traditional tours to unique experiences, allowing travelers to explore local cultures, cuisines, and adventures. The company was founded in 1999 and later acquired by TripAdvisor in 2014, significantly expanding its reach and offerings in the travel sector. Through its platform, Viator aims to connect customers with memorable experiences while providing operators with a broad audience of potential travelers.
Bonus!
📊 How did Viator shine for you?
Contact Information
400 1st Ave
02494 Needham, MA
United States
Categories Viator
Vacations | Special Trips | City trips | Day & Night Out Tickets
Page Statistics
Last update: November 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Smooth and good services
There are lots of good points that i noticed while using the services from Viator. They have really good tours which are also very famous and they added different activities con... Read onBy: Bernica Vincent