Musement31 reviews
This score is based on 31 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Surprisingly decent, not fancy
Cheap, works daily, kinda comfy, surprised
Quiet relief after move
Needed after bad move — back pain eased.
Park-bench find
Friend tipped me — feels cozy, well, kinda.
Nice quick delivery
Oh, delivery was fast and support actually answered.
Saw it, had to try
Saw it on a friend's post — delivery fast, service helpful.
Hidden email snag
Mid-checkout I feared hidden emails; needed this for moving, ended relieved.
Sanity saver
Totally fine — saved my sanity after a messy booking.
Kid setup surprise
Realized I was happy when it worked in our morning routine — honestly, even for my toddler's profile
Mostly solid, some bumps
Solid overall, though booking was clunky — worked fine eventually.
Kid email hoopla
Already juggling two kids, needed separate accounts; hit the email wall — annoying, felt clunky, now actually works.
Nice find
Saw it on Instagram; delivery quick, customer service helpful, small glitch
Half a booking, half the fun
don’t expect a smooth ride — we lost the whole point of the trip because the tickets never existed. We needed this booking for a family Italy trip — kid wanted the Colosseum tour, I wanted a reliable guided visit after a previous booking disaster — so I paid for four adult and one child full-experience tickets for August 7, 2025. That’s where it all should have been simple, but it wasn’t. Around August 8 I got an email saying they couldn’t issue the tickets due to a “technical difficulty.” Fine, tech hiccups happen, but then silence. By August 14 I hadn’t received anything, so I emailed. The reply said the IT team was working on it. Cool, I can wait a bit, right? Except the updates never got better — generic messages on August 28 and 29, no concrete timeline, no real ownership. I called customer service and spoke to someone who said she could see the booking and would escalate it; she even promised to check if we could be prioritized. I asked for a callback by 2 pm. At 12:30 pm I got an email saying the booking had been cancelled “at my request.” I hadn’t asked that, I hadn’t cancelled. I called back, got the same agent who suddenly said she must have misunderstood. At that point it became obvious there never was a proper booking and we’d been left hanging since August 7. Asked to speak with a manager and told no. Now I’m stuck waiting 3–5 days for a refund, and the whole plan for that Colosseum visit had to change. There are small bright spots — the staff I spoke to were mostly polite — but polite didn’t fix anything. Disappointed, annoyed, and wishing they’d been straight from the start.
Ticket mess that oddly ended okay
“IT is working on it.” That’s frustrating, but whatever. Then more days, more generic emails, and it started to feel like I was chasing ghosts. I finally called customer service and the rep could see the booking in their system, said it might be an availability issue and that she’d escalate it and try to make us a priority. I asked her to call me back by 2 pm and got an email at 12:30 saying the booking had been cancelled “at my request.” I hadn’t cancelled anything. I called back, same person this time, and she said she must have misunderstood — which is when it became clear there was actually never a real booking and we’d been misinformed from the start. Felt like being lied to, honestly. I asked for a manager and was told that wasn’t possible. Super annoyed. On the plus side, they processed a refund; it took the promised 3–5 days but it did come through. So the ending was okay, not great — refund arrived, no tickets, no manager conversation, some apologies but nothing fancy. If you’ve had smoother experiences with other companies, you’ll notice the difference. Overall: skeptical and frustrated at first, somewhat relieved in the end once the money was back.
Credit card payment issue
Can you believe this? I tried to buy something on this site with my credit cards, but they got declined - not just once, but twice! I even attempted to use Google Pay, but that didn't work either. And get this - the only way I could buy the thing was by using PayPal, which is connected to the same credit card that got rejected. Seriously? They need to fix their website glitches, because this is ridiculous!
Ticket purchase for Uffizi Gallery in Florence
The ticket selection part was fast, but somehow messed up the date when picking it out. I got tickets for the Uffizi Gallery in Florence, but after paying, I noticed the date was wrong. Right away, I emailed the staff a few times to explain my mistake and ask if they could switch the date since I entered it wrong. Sadly, they didn't help me out with changing it, and I didn't get any money back.
Ticket purchasing experience
I just bought tickets on this platform and, like last time in the Fall, it all went really well. It was simple and easy to find the tickets I wanted. A helper at the machine in P. Roma was super helpful and guided me through the whole process, which I really appreciated.
Purchase of Sagrada Familia tickets
I really enjoyed buying tickets for Sagrada Familia through this website. Had a little issue with the site when the time slot I wanted was fully booked, but got a quick response from customer service on the chat. Spent some time checking each slot until I found one available to buy. It took some time, but I eventually got it done. Really thankful I got tickets for this cool spot!
Got the wrong tickets
I was all geared up to see my favorite band play, and then bam! I end up with tickets to some penguin documentary. I was pumped for the concert, now I'm stuck watching these penguins waddle. So not cool. And to top it off, when I tried to switch them out, no dice on getting my cash back. Ugh, total buzzkill.
Fast track airport booking
I was feeling pretty good about myself when I decided to book a fast track service for my airport trip - I mean, who wants to deal with lines and waiting, right? The whole process was super easy and quick, navigation-wise, and the communication was great. But then life got in the way and my plans got messed up. I asked for a refund and wow, their Customer Service team was amazing. Huge shoutout to Ahmed K for being a total lifesaver. Getting my refund was painless and I got my money back super fast. If this isn't how things should be done, then I don't know what is.
City tour of Barcelona
My time in Barcelona was sort of a letdown because the tour company didn't even show up at the meeting spot when they were supposed to. I was left feeling frustrated and like my time was wasted. I tried reaching out to customer service multiple times for a refund, but never heard anything back. It's so unprofessional and shows they really don't care about making customers happy.
About Musement
The best way to balance up our lives is to have fun as much as we work hard; this is the beauty of existence. Having fun will give our brain enough space and time to breathe; which will result in a surge of creative energy.
What do you do if you have been looking for a company that will be responsive to your needs when visiting places and having fun? Musement is one of these companies that claim to give customers access to remarkable locations in the world. But like other companies, do you know if Musement can be trusted? You can make your findings of this company by reading the reviews of current customers on this page.
About Musement
Musement is a company that claims to make it easy for customers to have fun by giving them access to interesting places in the world. The company was founded in 2013 by four entrepreneurs and has its headquarters in Milan, Italy. Some of the partners of Musement are; P101, European VC funds, and 360 Capital. The company claims to cover 50 countries of the world.
Services of Musement
The company claims that its services are flexible and customers can cancel a booking if they realize they could not visit again. Customers should also note that this can be influenced by the decisions of partners of the company. The company claims to offer health measures that will ensure customers are in a safe condition. You should read the reviews of customers to know more about the services of Musement.
Specific Locations You Can Visit Through Musement
Some of the specific tickets and locations customers can visit are One World Observatory tickets, the Empire State Building which is in the heart of New York City, 9-11Memorial and Museum tickets, Edge general admission tickets, etc.
The company claims that some of the locations are made accessible to people who use wheelchairs. The company also claims to give price reductions to older people over 65 years of age, youths between 6-12 years old and visitation is free for children of 0-5 years. Some of the company’s partners allow customers to cancel bookings 72 hours before visiting day and a full refund will be made.
How to Book a Ticket with Musement
To book a ticket with Musement, you can visit the company’s website or download the Musement app. The company claims that bookings can be made on multiple devices, and when customers get stuck, they can contact the company’s customer service which is said to be available 24/7.
Why Your Review is Important
If you have ever made a booking with Musement, we would love to hear from you. We want you to share your experience with other customers. Did you enjoy your stay? Did you find your trip interesting? Did you get stuck at any stage and did the company come into the picture? What can you tell us about the customer service of this company? Your review is very important because it will help other customers who might be thinking about patronizing Musement. From your review, these potential customers will know what to expect from the company.
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Contact Information
Categories Musement
Vacations | City trips | Day & Night Out Tickets
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Last update: November 2025
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Review with most votes
Overpriced tickets, lack of gu
Man, what a scam! Me and my buddies bought 4 tickets to check out the Pompeii digs and it cost us a crazy 166 euros. When we got there, there was no guide like they said there w... Read onBy: Marina Labadie