Musement Reviews
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Fast track airport booking
I was feeling pretty good about myself when I decided to book a fast track service for my airport trip - I mean, who wants to deal with lines and waiting, right? The whole process was super easy and quick, navigation-wise, and the communication was great. But then life got in the way and my plans got messed up. I asked for a refund and wow, their Customer Service team was amazing. Huge shoutout to Ahmed K for being a total lifesaver. Getting my refund was painless and I got my money back super fast. If this isn't how things should be done, then I don't know what is.
Purchase of Sagrada Familia tickets
I really enjoyed buying tickets for Sagrada Familia through this website. Had a little issue with the site when the time slot I wanted was fully booked, but got a quick response from customer service on the chat. Spent some time checking each slot until I found one available to buy. It took some time, but I eventually got it done. Really thankful I got tickets for this cool spot!
Efficient booking process
The booking process went pretty smooth, but I had to cancel one tour to book another. Musement quickly canceled the first booking and sent me a confirmation email, which was nice. Booking the new tour was easy and didn't cause any problems. Overall, I was happy with how smoothly everything went and the customer service I received.
Tickets
Tickets were really easy to book and the tours were absolutely amazing! The tour guides were so awesome! Confirmations came super quickly and when I had to cancel, they handled it really well. I would definitely use them again and highly recommend them to everyone. Thank you so much!
Got the wrong tickets
I was all geared up to see my favorite band play, and then bam! I end up with tickets to some penguin documentary. I was pumped for the concert, now I'm stuck watching these penguins waddle. So not cool. And to top it off, when I tried to switch them out, no dice on getting my cash back. Ugh, total buzzkill.
City tour of Barcelona
My time in Barcelona was sort of a letdown because the tour company didn't even show up at the meeting spot when they were supposed to. I was left feeling frustrated and like my time was wasted. I tried reaching out to customer service multiple times for a refund, but never heard anything back. It's so unprofessional and shows they really don't care about making customers happy.
Overpriced tickets, lack of guide, disappointing experience
Man, what a scam! Me and my buddies bought 4 tickets to check out the Pompeii digs and it cost us a crazy 166 euros. When we got there, there was no guide like they said there would be. We tried calling Musement for help, but they were no good. We had to scrape up more money to hire a local guide and buy more tickets. And on top of all that, they didn't even give us a refund. It was such a letdown and such a waste of cash. I highly recommend steering clear of this service.
Review with most votes
Efficient booking process
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