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Credit card payment issue
Can you believe this? I tried to buy something on this site with my credit cards, but they got declined - not just once, but twice! I even attempted to use Google Pay, but that didn't work either. And get this - the only way I could buy the thing was by using PayPal, which is connected to the same credit card that got rejected. Seriously? They need to fix their website glitches, because this is ridiculous!
Ticket purchase for Uffizi Gallery in Florence
The ticket selection part was fast, but somehow messed up the date when picking it out. I got tickets for the Uffizi Gallery in Florence, but after paying, I noticed the date was wrong. Right away, I emailed the staff a few times to explain my mistake and ask if they could switch the date since I entered it wrong. Sadly, they didn't help me out with changing it, and I didn't get any money back.
Ticket purchasing experience
I just bought tickets on this platform and, like last time in the Fall, it all went really well. It was simple and easy to find the tickets I wanted. A helper at the machine in P. Roma was super helpful and guided me through the whole process, which I really appreciated.
Purchase of Sagrada Familia tickets
I really enjoyed buying tickets for Sagrada Familia through this website. Had a little issue with the site when the time slot I wanted was fully booked, but got a quick response from customer service on the chat. Spent some time checking each slot until I found one available to buy. It took some time, but I eventually got it done. Really thankful I got tickets for this cool spot!
Got the wrong tickets
I was all geared up to see my favorite band play, and then bam! I end up with tickets to some penguin documentary. I was pumped for the concert, now I'm stuck watching these penguins waddle. So not cool. And to top it off, when I tried to switch them out, no dice on getting my cash back. Ugh, total buzzkill.
Fast track airport booking
I was feeling pretty good about myself when I decided to book a fast track service for my airport trip - I mean, who wants to deal with lines and waiting, right? The whole process was super easy and quick, navigation-wise, and the communication was great. But then life got in the way and my plans got messed up. I asked for a refund and wow, their Customer Service team was amazing. Huge shoutout to Ahmed K for being a total lifesaver. Getting my refund was painless and I got my money back super fast. If this isn't how things should be done, then I don't know what is.
City tour of Barcelona
My time in Barcelona was sort of a letdown because the tour company didn't even show up at the meeting spot when they were supposed to. I was left feeling frustrated and like my time was wasted. I tried reaching out to customer service multiple times for a refund, but never heard anything back. It's so unprofessional and shows they really don't care about making customers happy.
First-time booking experience
As someone new to the site, I gotta say booking was pretty easy. I could find what I wanted without any trouble and the site was simple to use. I liked how user-friendly it was for making my purchase. The real test will be when I go to the activity and see if everything goes as smoothly as they say.
Mons Klint tour experience
I recently booked a tour to visit Mons Klint with a tour company, and to be honest, it was a letdown. The tour was supposed to focus on Mons Klint, the main attraction I really wanted to see. But instead, we got taken to the Forest Tower, which we had zero interest in. It was a waste of time and not what we signed up for. Plus, they said all entrance fees were covered, but we had to buy tickets for the Forest Tower separately once we got there. It was annoying and cost us more money we weren't expecting. Overall, this tour company was a mess and not truthful. I felt cheated by the false info on their site, and the tour didn't live up to what I thought it would be. I'd warn others to think twice before booking with them because my experience was not good at all.
Quick and efficient response
They were great! They got back to me really fast and helped me out a lot. I definitely recommend them!
Trip cancellation
Our trip to Chichen Itza in Mexico got canceled just 10 hours before we were supposed to meet up. It left us totally stranded and we couldn't even reschedule for another day. We had planned and booked this trip over a month ago to make sure we didn't miss out on seeing the site. The travel agency only gave us a lousy 200 zł voucher for another tour as a sorry, but that doesn't make up for missing our original trip. We won't be booking with them again, that's for sure.
Tickets
Tickets were really easy to book and the tours were absolutely amazing! The tour guides were so awesome! Confirmations came super quickly and when I had to cancel, they handled it really well. I would definitely use them again and highly recommend them to everyone. Thank you so much!
Efficient booking process
The booking process went pretty smooth, but I had to cancel one tour to book another. Musement quickly canceled the first booking and sent me a confirmation email, which was nice. Booking the new tour was easy and didn't cause any problems. Overall, I was happy with how smoothly everything went and the customer service I received.
Helicopter tour in Mauritius
I was a little unsure at first because the price seemed almost too good to be true, but man, the experience was incredible! The helicopter tour in Mauritius was definitely the best part of our vacation.
Confusing partnership request
I just bought something online and got hit with a strange request from a partner that left me totally puzzled. I tried to figure out who this partner was and what they wanted, but came up empty-handed. I was so frustrated and confused by the whole situation.
Public transport pass in Venice
I just got a 7-day public transport pass for Venice from this website. It was alright. It helped me get around the city with no problems. But, I was kinda bummed about the higher price than I thought. And I had some trouble with delays when buying it, which was annoying. Still, once I had the pass, my trip went smoothly. I'd suggest using this platform, but just be aware of the cost and possible delays.
Sold out museum tickets
Why waste time on the museum's website? Just come here and get what you need. The tickets were sold out there, but luckily Musement had them available. It just proves that the best deals aren't always on the first page of Google. Skip the rest and head to Musement for what you want.
Overpriced tickets, lack of guide, disappointing experience
Man, what a scam! Me and my buddies bought 4 tickets to check out the Pompeii digs and it cost us a crazy 166 euros. When we got there, there was no guide like they said there would be. We tried calling Musement for help, but they were no good. We had to scrape up more money to hire a local guide and buy more tickets. And on top of all that, they didn't even give us a refund. It was such a letdown and such a waste of cash. I highly recommend steering clear of this service.
About Musement
The best way to balance up our lives is to have fun as much as we work hard; this is the beauty of existence. Having fun will give our brain enough space and time to breathe; which will result in a surge of creative energy.
What do you do if you have been looking for a company that will be responsive to your needs when visiting places and having fun? Musement is one of these companies that claim to give customers access to remarkable locations in the world. But like other companies, do you know if Musement can be trusted? You can make your findings of this company by reading the reviews of current customers on this page.
About Musement
Musement is a company that claims to make it easy for customers to have fun by giving them access to interesting places in the world. The company was founded in 2013 by four entrepreneurs and has its headquarters in Milan, Italy. Some of the partners of Musement are; P101, European VC funds, and 360 Capital. The company claims to cover 50 countries of the world.
Services of Musement
The company claims that its services are flexible and customers can cancel a booking if they realize they could not visit again. Customers should also note that this can be influenced by the decisions of partners of the company. The company claims to offer health measures that will ensure customers are in a safe condition. You should read the reviews of customers to know more about the services of Musement.
Specific Locations You Can Visit Through Musement
Some of the specific tickets and locations customers can visit are One World Observatory tickets, the Empire State Building which is in the heart of New York City, 9-11Memorial and Museum tickets, Edge general admission tickets, etc.
The company claims that some of the locations are made accessible to people who use wheelchairs. The company also claims to give price reductions to older people over 65 years of age, youths between 6-12 years old and visitation is free for children of 0-5 years. Some of the company’s partners allow customers to cancel bookings 72 hours before visiting day and a full refund will be made.
How to Book a Ticket with Musement
To book a ticket with Musement, you can visit the company’s website or download the Musement app. The company claims that bookings can be made on multiple devices, and when customers get stuck, they can contact the company’s customer service which is said to be available 24/7.
Why Your Review is Important
If you have ever made a booking with Musement, we would love to hear from you. We want you to share your experience with other customers. Did you enjoy your stay? Did you find your trip interesting? Did you get stuck at any stage and did the company come into the picture? What can you tell us about the customer service of this company? Your review is very important because it will help other customers who might be thinking about patronizing Musement. From your review, these potential customers will know what to expect from the company.
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Contact Information
Categories Musement
Vacations | City trips | Day & Night Out Tickets
Page Statistics
Seite online seit: August 6, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Overpriced tickets, lack of gu
Man, what a scam! Me and my buddies bought 4 tickets to check out the Pompeii digs and it cost us a crazy 166 euros. When we got there, there was no guide like they said there w... Read onBy: Marina Labadie