Icelandair3 reviews
This score is based on 3 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The moment it finally clicked
I didn’t expect to be smiling about this trip, honestly. We landed in Keflavík exhausted and trapped in the transit area (no Schengen visa), thinking it was going to be a total disaster. The first few hours were chaotic—missed connection, no clear info, no one handing out anything useful. It was rough; we were tired and annoyed. Then something shifted. A young agent at the Icelandair desk took a breath and actually tried to sort things out. She hustled. She tracked down a quiet nook where we could sit, got us meal vouchers and arranged a room for the night, and even came back with a little power bank when she heard our phones were dead. Small, but huge at the time. That’s the moment I knew we’d be okay.
After that, communication improved. Not perfect, but better. The reps who followed up were straightforward, gave realistic timelines, and checked in. Baggage was another headache—two of our three bags arrived late and one showed damage—so that part wasn’t ideal. Still, the airline owned it eventually. They coordinated repairs, paid for immediate essentials, and one of the team members called personally when the last bag arrived. That personal touch made a big difference. It turned the whole thing from “no one cares” to “someone is actually working on this.”
Would I give a tip? Yup—carry a small kit with basics, and when things go sideways, ask for a supervisor and be persistent. Also, keep receipts. Overall, I left pleasantly surprised. There were bumps, sure, but the recovery felt real, and that made me feel satisfied rather than just frustrated.Late-night detour that strangely ended on a kind note
a bus, a hotel, and — crucial — a promise that they’d sort my onward travel. Could have been empty words, but she hustled, called the hotel, and even got a sandwich for my kid who hadn’t eaten in hours. Not fancy, not glamorous, but suddenly human. That small, concrete help flipped my mood; I went from simmering to oddly grateful.
I’m not pretending it was perfect. The bus ride ended up being a surprise two hours away from the airport, which was annoying and poorly communicated — like, tell people where they’re headed, please. Water was scarce for much of the ordeal. And yes, I missed the original connection to Toronto, which sucked. But the staff at the hotel did their best with what they were told at the last minute, and the airline rep next morning rebooked me without drama and explained the return logistics clearly. That’s the moment I knew I was satisfied: when someone stopped making excuses and just fixed the stuff they could fix.
So, long story short — weather happens, chaos happens, but the difference between a miserable trip and a tolerable one was small acts of competence and empathy. I’d rather they had communicated earlier, but I’ll give credit where it’s due: when they stepped up, it mattered.Short-haul vibes on a long haul ticket
this isn’t the comfy long-haul experience I paid extra for. Not even close.
About Icelandair
Icelandair is an Iceland-based passenger airline providing scheduled air service between Iceland, Europe, and North America. The company primarily serves leisure and business travelers and operates transatlantic routes via its hub at Keflavík International Airport near Reykjavík. Icelandair is known for offering connections through Iceland and for incorporating Icelandic stopovers on many itineraries. The airline is part of the Icelandair Group and sells flights and related travel services.
This information is based on publicly available data and is provided for orientation purposes only.
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Vacations | Air Ticket Providers
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Last update: April 2026
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