Vivino43 reviews
This score is based on 43 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Canceled after checkout, disappointing
The frustrating part was realizing, two days after I checked out, that the order wasn’t actually going to happen. I had been looking forward to opening that bottle after visiting the vineyard, so I was pretty excited when I found it listed online. At first, checkout went smoothly and I assumed everything was set. Then the order was canceled because the site had shown the wrong price. That was the moment I knew I wouldn’t be ordering again. I understand that pricing mistakes happen, honestly, but canceling after the purchase feels like a rough way to handle it, especially when the same wine later appeared at more than double what I paid at the vineyard. I also couldn’t get help from a real person; the AI chat didn’t do much. Maybe it was an honest error, but the whole thing left me feeling taken advantage of.
Quick drop
Arrived early, polite
Mid-move surprise
Mid-packing, fast delivery, they called.
Ordered a decoy, no show
Hesitated, bought for yard — never arrived.
Wasn't sure at first
Tried it today, skeptical then satisfied
Nice little surprise
Tipped by a friend, smooth taste, really glad.
Unexpected late-night score
Used it yesterday, delivery fast, support actually helpful
Wasn't expecting much
Friend recommended it; I doubted, same-day delivery convinced.
Quick but not flawless
Half-asleep, I tore it open — arrived fast, packaging messy, great for coffee.
smooth but slow
Checkout was simple, but it took longer today.
Address hiccup
I tried it this morning; impression was smooth, but my address was wrong and I couldn't fix it, annoying, yet it mostly works.
Random lucky find
Bought a two-year run wine; pours smooth, lighter than expected, glad I snagged one after searching around.
Moving-day bubbly flop
Packed these for a messy moving-day celebration—felt like a reward. Bottles were off, tasted awful. Delivery was fast though, customer service eventually replied, phew.
Last-minute lifesaver
Needed drinks for hosting — quick delivery, good selection, really saved me.
Relief after address mix-up
I only relaxed when I finally held the bottles—after a mix-up on their Dutch partner's end had my address messed up. Courier wasn't the problem. Glad it worked out, but I wish they'd double-check partners next time, saved me a trip.
Didn't expect the silence
So I nearly canceled because I couldn't get anyone on support beforehand. I sent a couple messages and... crickets. Shipping said two days but took longer, so that sucked. Weirdly the item itself was better than I expected, so that surprised me. If you're thinking of ordering, maybe plan for delays and don't rely on quick help.
Glad they helped, but late shipment
glad Vivino fixed things — made me actually relieved. I ordered wine for an upcoming trip, expected the usual 48‑hour dispatch, but it didn’t ship so I had to cancel. Customer support was straightforward, helpful, refunded as promised; problem was the seller, not Vivino. First impression after contact was positive, surprised but relieved it worked out.
Deals that won me over
I almost skipped ordering — wasn't sure which seller to trust, and I had a few bad experiences elsewhere, but after trying Vivino a couple times my doubts faded. Some retailers are hit-or-miss, yet when it's sold by World of Wine I snatch it. UPS is quick; FedEx, not so much.
Good Pomerol, messy delivery
I first saw this bottle on a tiny online shop and bought it after my buddy kept going on about it; I even told my sister to give it a go. The wine is really nice, proper Pomerol character, worth buying. Delivery was annoying though — got a "delivered" message when nothing was there, then had to wait, courier changed and it showed up nearly a week later. A bit worrying but the wine itself is solid.
Liked it, support killed the vibe
I almost didn't buy this — I saw it on Instagram after a coworker sent the link. The product looked good and delivery was actually quick, so my product doubts faded. But customer support... ugh. They emailed me a 30% first-time coupon after I ordered, then blocked it when I tried to use it. Emails felt robotic and I got the run-around, no real help, so yeah, pretty disappointed.
About Vivino
Yes. Vivino is an online wine marketplace and app where users can buy, rate, and review wines from around the globe. Founded in Denmark in 2010 by Heini Zachariassen and Theis Søndergaard, Vivino has grown to become the world's largest wine community and wine database, boasting millions of users. The platform uses a combination of community reviews, personalized recommendations, and a large database of wines to help users discover and purchase wines that match their tastes. Vivino's wine database and scanning feature, which allows users to take a photo of a wine label to find ratings, reviews, and pricing information, have been particularly influential in democratizing wine selection and enhancing consumer wine education and purchasing decisions.
Details
Contact Information
100 Montgomery Street, Suite 2000
94104 San Francisco
United States
☎ https://www.vivino.com/support
Categories Vivino
Page Statistics
Last update: September 2026
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Review with most votes
Fast delivery, disappointing w
The delivery came pretty fast and the package was nice, but the wine we got just wasn't our thing. It was actually a pricey bottle that we were really looking forward to en... Read onBy: Jessyca Franecki