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they closed ranks and didn't offer a straightforward solution or any decent delivery/install option. I walked out and went to a competitor who sold me the battery and offered to fit it that afternoon. If you're short on time, ask right away about same-day install or delivery, and don't be afraid to leave if they stonewall you. I still like the products, but this particular visit to that store left me annoyed and unlikely to go back.
Wrong part, no return — not great
pretty annoyed and I probably won’t go back, though parts pricing was fair. I bought a factory water pump for my 2018 F-150 2.7L because it was the same price as the aftermarket one, figured why not. The pump arrived without the gasket, so I drove to the O’Reilly’s on 19th and Santa Fe in Moore, OK and talked to a young guy named Cash — I gave him the VIN like I always do when buying parts. Came home, tried the parts and they didn’t fit. Went back to exchange it and they told me once the package’s opened it’s nonrefundable. Okay, how am I supposed to know the gasket fits without opening it? They did offer to sell me the correct gasket, which I appreciated, but that doesn’t undo the hassle. I’ve spent big money with parts stores before and run fixed ops at two dealerships, so I know how returns usually work — some places are more flexible. I’m glad the correct piece was available and that the staff didn’t argue, but the rigid return rule for opened items felt cheap and short-sighted. I’ll be taking my business elsewhere and I’ll be canceling some contracts, simple as that. Kinda sad, could’ve been handled better.
Door ajar at closing time
58. A young guy was leaning on the counter, phone in hand. I asked if they were still open. He said yes, but that they were getting ready to close. I told him I just needed a small thing — a license plate bulb. He glanced toward the aisle but didn’t get up or put the phone down. I asked if there was some sort of guide or chart to tell me which bulb I needed. He answered, flat, “No. Not for that. Would you mind coming back tomorrow?” The door stayed unlocked. It felt odd to be told to come back while the store was still physically open. I told him sure, I can do that, and I mentioned that I hoped I wouldn’t get pulled over. I left, annoyed but not furious. I’ve shopped at this place before and usually it’s fine. That’s why I didn’t make a scene. I’ve also worked for a small, family-owned business and learned early on to stay open a few minutes past closing and take care of the last customer. This situation stuck out because it was such a small request — not even a big sale — and the store could have made the extra two percent margin and moved on. I’ll still go back to this store. I’m actually glad it wasn’t worse and that nothing bad came of it, and I’m grateful the location and selection are still convenient. If I bump into that employee again I’ll tell him what I think; not to shout or anything, just to explain how little effort would have made a difference. Overall, not the end of the world, but the service at that minute was disappointing. Small things matter, and this was a small thing that could’ve been handled better.
Counter drama, but mission accomplished
I left with the refund, though it wasn’t pretty. I was mid-tango at the register, receipt in hand, trying to return some core cans I’d bought back in June — I needed that cash for moving expenses, so it mattered. Right away the clerk took this weirdly personal tone, all smirks and sarcasm, like I’d staged a rehearsal. I asked when they stopped taking these cans; he kept answering with this clipped, sassy “it was when my manager told me,” and then demanded the date off my receipt like that settled everything.
I was tired, to be honest — juggling a move and a stack of bills makes you less patient — so his tone grated. I handed over the receipt and said we could go back-and-forth if he wanted. He chuckled. I told him that chuckle wasn’t helpful, and that his attitude was disrespectful. He pointed at the date and said that was that. He even started repeating something about my kids, out of nowhere, which I ignored because that was just extra noise.
Here’s the thing: I’ve shopped there for years, never had this level of attitude, so it felt off. Still, the policy on the receipt backed me up and they processed the return. No fireworks, no manager showdown — just a tense minute, then the refund. So I left a bit annoyed and a bit relieved.
Would I go back? Yep. Their pricing and the overall store have been fine historically, and this was probably an awkward person-on-a-bad-day moment more than a systemic problem. I’ll be realistic: service needs a tone check, but the outcome was fair, and I appreciate that they honored what was printed on my receipt.That weird return that turned into a story
So, funny thing — or maybe not so funny at the time — I went in just to return a 9006 bulb my partner grabbed for our car. The bulb itself felt solid, not cheap; the packaging was tidy and the connector looked fine, but it just wasn’t the right fit for our model. I mean, installing it for a quick check made it obvious it wouldn’t seat the way the old one did, so we decided to take it back. Pretty normal, right?
Not great — felt bullied in the store
my daughter shivering with a car manual in her hands, trying to figure out what oil to buy. She’s 23, not handy, and when someone walks in holding the manual it seems pretty clear they want guidance. Instead she got a clipped “aisle six” and that was it. The store was basically empty so there was zero reason he couldn’t have come over and said, “Here’s what that light means, here’s what to grab.” Instead he stood back, acted like she should already know, and made her feel dumb.
She picked a bottle and he told her it was wrong, then sent her off to “reconsider” without saying why. No explanation, no help. She went back, found another bottle, asked about a paper funnel — they don’t sell one apparently, but one guy let her borrow a cheap plastic funnel. Little gestures like that mattered, but they were grudging. After she paid they literally followed her to the door and watched while she fumbled with the cap in the cold. I picture her standing there, numb fingers, cold plastic bottle that slips a bit when you try to open it, trying to line up the pour. They stayed inside laughing. Laughing. Not laughing in a friendly way, just chuckling among themselves while she struggled out in the cold.
The worst part wasn’t the product — oil and a plastic funnel do the job — it was the way they made a simple task into a humiliating small event. If someone had come out, shown how to check the dipstick, how to snug the cap, how to hold the bottle so it doesn’t drip, she might have left feeling capable. As it was, she left embarrassed and won’t even tell me which store it was. That tells you something. I’ve had better, gentler help at other auto places and even once at a local hardware store where the kid showed me how to tighten a valve without being condescending. So yeah, the merchandise worked, but the experience left a sour taste. They should train staff to assume curiosity, not incompetence.Night in the lot, then a weird kind of relief
no leaks, no odd noises, nothing. I remember that small relief, the engine running smooth, thinking maybe this whole thing was behind me. That was the moment I felt satisfied, honestly — just being able to drive without the next catastrophe looming felt huge.
But then, after just about three months, the impeller shaft snapped off right behind the front bearing. And suddenly it wasn’t just a pump anymore; the shaft took out my pump pulley, the clutch fan with the fan blade sheared off and trashed the radiator, and the damage cascaded — tensioner pulley, alternator idler got bent, harmonic balancer suffered, the fan shroud was cracked. It was one of those domino deals. So now I’m grounded, the van won’t run, and it’s been almost three weeks of waiting and paperwork and trying not to lose my head.
I want to say upfront that the corporate folks have been polite and actually caring. They’ve been helping, moving things along, and the district manager in particular has put real effort into getting approvals and answers. That’s the second moment I felt grateful — when the district manager started taking the phone calls and kept pushing the claim. I won’t throw shade at the few people who’ve tried to help; they’ve been good. The store manager though… he’s been kind in person but pretty useless when it came to taking responsibility for replacing the other parts damaged by that pump. I get it, everyone’s busy, but it’s been frustrating dealing with someone who’s slow to act when my van is my life.
This has been more than a mechanical headache. I’m on less than $1,000 a month from SSI, I’ve been battling stage 4 chronic lymphocytic leukemia since December 23, 2023, and I also manage diabetes. Missing doctor appointments for blood work and X-rays, losing the ability to do side jobs to get by — that’s been rough. So when the manufacturer takes days to say whether the pump is defective, it’s not just inconvenience; it’s stress that hits hard.
Technically, the impeller still spun on the remaining half, so you can see why I’m puzzled they needed three days to look it over. The front half of the impeller — the face with the four bolt holes where the pulley and fan mount — was gone, and I have that broken piece here. O’Reilly has the rest of the pump, and I’m hopeful they’ll sort it out. I’ve had to put in a fourth pump now while waiting on approvals for the parts that got trashed by the failure of the third pump. It’s messy, and at this point I’m suspicious of the quality — these are overseas parts and I don’t expect miracles.
All told, I’m thankful for the corporate team and especially the district manager who has actually cared enough to try and move things along. I’m still stressed and annoyed about the part quality and the store-level response, but when someone finally takes your call and pushes for answers, that makes a real difference. Fingers crossed the manufacturer signs off on the defect and the remaining repairs get covered so I can finally get back on the road.Live course content purchase
I bought a live course from this site not too long ago and didn't have the best time with one of the people leading the course. Every time I asked a question, they were pretty rude in their responses. I even tried reaching out to customer support but they weren't very helpful either. The course was more expensive than some other ones I've looked at, so I was hoping for a better, more professional experience.
I bought some stuff
Hey guys, I just had to share my experience with this online store I bought some stuff from. I'm thinking about leaving a review, but first things first - I'm trying to delete my account and it's turning into a whole ordeal. Why do companies always make it so complicated to just walk away when we want to? It's like they're holding on for dear life or something. Anyway, I will say the products I got were pretty top-notch and the shipping was quick, so that's a plus.
Search function broken
The search function for finding specific terms inside books is totally messed up. It's so annoying to have all these amazing books at my fingertips but not being able to easily find what I'm after. The search results bring up a bunch of wrong stuff, and the links hardly ever work like they're supposed to. I've tried reaching out to report these problems several times in the last few months, but it seems like nothing's been done to get it fixed. It's a huge hassle for us customers who depend on this feature to browse through the huge variety of books.
Online course purchase
I purchased an online course recently and wanted to ask some questions during the live sessions, but the presenter was being really rude. It was not cool. When I reached out to customer support for help, they just gave me a generic response. I think they should be more professional, especially since their courses are more expensive compared to other places. It's frustrating when you're paying a premium for a service and don't receive good customer care.
Excellent products
Not a common product for all customers Very special training materials to be a successful personal Join this institution ,yes this is not a company Masters of different fields providing guidelines and subjective materials ,so it's very productive
Three months now when I joined for Certification course for System Security Professionals Question is trust can not assumed from out side and fake reviews Being a student I updated myself up to a class of this particular domain
Benefits are so big cost doesn't matter Books
Audio and videos tutorials makes process of learning more useful No question of any disappointment Nice people ,for any time assistance
About O'Reilly
O'Reilly Auto Parts is an American chain of auto parts stores that supplies aftermarket accessories, tools, supplies, and equipment for the automotive market. Founded in 1957 by the O'Reilly family in Springfield, Missouri, the company has grown from a single store to a major retailer with thousands of locations across the United States. O'Reilly Auto Parts serves both the professional service providers and do-it-yourself customers, offering a wide variety of automotive parts, including new and remanufactured automotive hard parts, maintenance items, and various automotive accessories. The company has built its reputation on providing high-quality parts and excellent customer service, leading to significant growth and expansion throughout its history.
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Last update: June 2026
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Review with most votes
Excellent products
Not a common product for all customers Very special training materials to be a successful personal Join this institution ,yes this is not a company Masters of different fields p... Read onBy: Nicole