CarParts Reviews
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Head lamp assemblies for 2015 vehicle
So, I went to this website called CarParts because I needed new head lamp assemblies for my 2015 vehicle. I had bought some from another place but they were really bad, so I returned them right away. I couldn't find any in stock locally, so I figured why not give this CarParts place a shot. The price was awesome, lower than I expected. I placed my order on Monday, got the shipping confirmation on Tuesday, and had the part in my hands by Thursday. When I opened it up, I was like, wow, the quality was actually really good. Not sure if they're OEM, but they seem just as good. The packaging was excellent too. Very secure and well-protected. The head lamp assemblies were easy to install and work perfectly. They even came with bulbs, which I replaced before installing them because they were different brands. But no big deal for most people I'm sure. Overall, really happy with my purchase from CarParts!
Grille purchase
When I first got my grille from CarParts, it was all messed up - broken clip and poor packaging. I was so mad that I left a bad review. But then CarParts got in touch and gave me three ways to fix it. They really came through with their customer service. They said I could send it back for a new one, get my money back, or keep it and get 20 bucks back. I already put it on my car, so I went with the last option. I gotta say, I'm happy with how CarParts dealt with the whole thing. They really made sure I was happy in the end.
Issue with part
I bought this part thinking it would be the right fit, but it wasn't. I had to make some adjustments to get it to work. I left a review saying how frustrated I was with the situation. But then, out of nowhere, a Customer Advocate from the company got in touch with me. They were really helpful and ended up giving me a full refund without even asking for the part back. I was pleasantly surprised by how fast and efficient they were. It made a big difference for me.
Car parts
I was convinced the car parts I got were totally messed up, but it turns out I was just clueless on how to use them correctly. CarParts got in touch with me and guided me through fixing the issue. The customer service was really amazing and they were super patient with me. Surprisingly, I didn't need a refund because I finally managed to figure out how to use the parts. It's a whole story, but in the end, everything turned out awesome thanks to CarParts!
Received broken part
I got a broken part in my order, but thankfully I was able to fix it myself. I was too busy to deal with returning it, so I contacted customer service and left a review explaining what happened. They got back to me right away, and said they would send me a new part without any issues. I'm really happy with the way CarParts handled everything - great customer service and quick solution. I'm definitely a happy customer.
Replacement interior door handle, composite material
I ordered this new interior door handle made of some strange material, and wouldn't you know it, it broke. So, I shot off an email to the company and, guess what, they got back to me super fast. And get this - they gave me a refund without me even having to ask for it. Now that's what I call some top-notch service! You know, ordering stuff online can be a bit iffy, but CarParts really came through for me. Thanks a bunch, CarParts!
Quick problem resolution
I had a small problem with my recent purchase, but Paul was super quick to respond and resolve it, which I really appreciated. The customer service and efficiency he showed definitely makes me want to come back for more purchases in the future. Thanks a lot, Pauline!
Review with most votes
Quick problem resolution
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